Order Dispatch
The Order Dispatch screen gives you everything you need to manage and deliver Orders from one place. View equipment status, track deliveries, capture digital signatures with location data, and make quick changes on the go.
Get Started
Once your equipment is allocated and you are ready to schedule delivery, select Actions > Dispatch on the Order.
After accepting the dispatch, a delivery note is generated and ready for your driver.
From here you have two options depending on your workflow:
Digital signature on the road - the driver signs directly on the device at the point of delivery
Printed copy - print the delivery note and collect a manual signature
⭐ Quick Tip: There is a setting within user roles that controls whether the delivery note appears on screen automatically when items are marked as Dispatched. This can be useful if you want to email it or capture a signature at that moment. If you prefer to handle it later, you can reprint it at any time from Order > Movements or the Movements menu.
Digital Signature
Select Print to reprint the delivery note
Select Sign in the top right corner to open the Order Dispatch screen
Capture the customer's signature and name, make any item adjustments, and attach photos or documents if needed
Once signed, the equipment automatically updates to Delivered and is booked out On Rent
Cancelling Items on a Dispatch
If an item cannot be delivered, you can cancel it directly from the dispatch. This reverts the equipment back to Allocated status, so you can schedule it for redelivery when ready.
Keeping an Eye on Deliveries
The dashboard includes views showing your transport jobs for today and this week, giving you a live picture of what is out for delivery at any point. You can also create custom views if you want more control over how your dispatch activity is displayed.
Confirming the Delivery
When the driver has dropped off the equipment, navigate to Movements. The dispatch tile will be displayed and ready to confirm.
⚠️ If you need to cancel or rearrange the delivery, click the Cancel link or edit the Delivery Date on the Order Item within the movement before confirming.
Manual Signature
If you are using a paper delivery note, select Confirm under Movement. This will mark the equipment as Delivered and put it On Rent. A delivery note will also print at this point, which can be disregarded if a manually signed copy already exists.
Summary
Order Dispatch takes your allocated equipment through to delivery in a few straightforward steps. Whether your team is capturing digital signatures in the field or confirming manually back at the depot, everything feeds back into the Order automatically, keeping your stock records and rental charging accurate from the moment equipment leaves the yard.
💬 Need help? Click the blue help bubble in the bottom right corner of your screen to start a conversation with our support team.