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How can I set required fields for Tickets?

A
Written by Arianna Ratti

Go to Settings > Workspace > Settings (top menu) → then under Ticket Settings, open the dropdown for the ticket type. For each field, use its dropdown menu and select Required.

You can also choose to set fields as Hidden or keep them Optional, depending on your needs.

Once you've made your changes, make sure to click Save to apply them.

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