To set required fields for Work Orders, follow these steps:
Go to Settings > Workspace > Settings
Scroll down to Work Order Rules
For each field, use the dropdown menu to select one of the following options:
Required: the field must be completed before the ticket can be completed
Optional: the field can be completed, but is not required
Hidden: the field will not appear
Once you’ve made your changes, click Save to apply them
These settings help you choose what information your team must include when completing work orders.