Yes. You can assign a Team to a ticket, allowing multiple users to be assigned at once.
Go to Settings > Teams → click Add Team → enter a name (and description, if needed) → add users and select the hubs they should have access to.
When a ticket is created, you can now assign a Team, and multiple users will be notified of any updates.
You can also auto-assign a team to tickets for a specific hub: go to Operations > Hubs → click Manage on the relevant hub → use the Team to be auto-assigned to new tickets dropdown.
By adding a user to a Team, the User will only have visibility of the Team's assigned hubs. To keep visibility on other Hubs, please go to your Profile > Hub Access > Edit > toggle the Hubs you want to have visibility on.
