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Can I assign multiple Users to a Ticket?

A
Written by Arianna Ratti

Yes. You can assign a Team to a ticket, allowing multiple users to be assigned at once.

Go to Settings > Teams → click Add Team → enter a name (and description, if needed) → add users and select the hubs they should have access to.
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When a ticket is created, you can now assign a Team, and multiple users will be notified of any updates.

You can also auto-assign a team to tickets for a specific hub: go to Operations > Hubs → click Manage on the relevant hub → use the Team to be auto-assigned to new tickets dropdown.

By adding a user to a Team, the User will only have visibility of the Team's assigned hubs. To keep visibility on other Hubs, please go to your Profile > Hub Access > Edit > toggle the Hubs you want to have visibility on.

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