You can only see tickets in Hubs where you have visibility. If you’re missing tickets, it’s likely you don’t have access to those Hubs.
To gain visibility, you need to be added through one of these methods:
Option 1 (best for multiple users + ticket auto-assignment):
Operations > Hubs > Manage (select a hub) → Assign Teams or Users for visibility, auto-assignment, and notifications > Save Changes
OROption 2 (for individual users):
Settings > Users → Select a user → Hubs Access > Edit → Select hubs → Save
Optional: Tick “Add user to new hubs” for automatic future access.