If you're not receiving email or in-app (web) notifications, here are a few things to check:
Go to Profile > Notification Settings and make sure the relevant toggles are enabled for Email and Web.
If you're expecting to be auto-assigned or notified of new tickets in a hub, go to Operations > Hubs → click Manage on the relevant hub → under “Users to be notified of new and updated tickets”, make sure your name is selected from the dropdown. If you want, you can also be selected as the “User to be auto-assigned to new tickets” for that hub.
You can subscribe to individual tickets by opening the ticket and clicking Subscribe at the top.
Still not receiving updates? Let us know and we’ll help troubleshoot.