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FAQ's
Find answers to our most common questions
28 articles
Do You Offer High Volume Discounts?
Tenant Screening for Canadian citizens?
Does RentPrep Offer API?
Does RentPrep Have a Setup Fee or Monthly Fee?
Is my Information Secure? Will RentPrep Sell my Data?
Does RentPrep Offer Employment Screening?
Why Am I Required to Upload Documents for the Credit Decision Report but not for the TransUnion Full Credit Report?
Applicant Does Not Have an ITIN or SSN
What is the Difference Between the RentPrep Background Check and the TransUnion Full Credit Report?
What Information do I Need to Start Screening Tenant Applicants?
Do I Get a Receipt for Running a Background Check?
How Long Does it Take to Complete a Tenant Background Check?
Are You Able to Use One Report to Screen a Married Couple?
Navigating the Best Package for Your Needs
Are Your Reports Automated?
What Is The Turnaround Time For Your Reports?
“Missed” Record
How to read a TransUnion Full Credit Report
Eviction Record Shows $0?
What does insufficient credit mean?
Do I Need the Tenant's Permission to Run a Background Check?
How Should I Deny a Tenant Applicant?
Can I Use RentPrep for Applicants for a Commercial Space?
If I Run a Screening Report for a Tenant, Do I Have to Provide Them a Copy?
Who Pays for the Background Check? The Tenant or Landlord?
What Does FCRA Certified Mean?
Where Can I Find the Landlord Form Bundle?
How can I get a copy of my report?