The selfie process allows us to verify your identity and confirm you are at the address you entered when you opened your account. If you opened your account with an ITIN or SSN, you may be asked to complete this step as part of the verification process.
Complete your account opening application in the app with your personal information.
Take a clear photo of your official document (Mexican passport or Mexican Consular ID).
It must be the original document (copies, scans, or blurry photos are not accepted).
Take a selfie from your home.
You don’t need to leave your house. A photo of your face near the entrance or with the mailbox number is enough.
Do not wear accessories in the selfie.
Your information is reviewed in a few minutes, and we’ll let you know when it’s ready so you can continue.
If you have any questions or need additional help, you can also contact us by calling 866-256-1907.
We’re here to help.