Check who the deposit is addressed to
Seis can accept direct deposits even if the sender name doesn’t exactly match the account holder’s name. If the deposit comes from your employer or usual payer, there typically shouldn’t be an issue.Generate and share your Direct Deposit form
In the app, from Home, go to debit card, then Direct deposit, and select Download Form. Share it with your employer or payroll department so they can set up the deposit with your correct information.Verify your account details in Seis
Confirm that the account number and routing number shown in your Direct deposit section match what you gave your employer. A single incorrect digit can cause the deposit to be rejected or sent to a different account.Confirm the deposit with your employer
If the deposit doesn’t arrive when you expect it, ask your employer for:
Confirmation that the deposit was sent
A pay stub or confirmation from the payroll department
The date the deposit was processed and the amount sent
With that information, you can identify whether the issue is with your employer’s submission or with the account details used.
If you have any questions or need additional help, you can also contact us by calling 866-256-1907.
We’re here to help.