In rare cases, technical issues may occur during age verification via Yoti.
For example, the verification may appear successful on your end, but the confirmation might not be correctly transmitted to our system. In this case, you won’t be able to complete your order for the time being.
What you can do now
Please try the following steps - this often resolves the issue quickly:
Log out of your customer account and then log back in
Try using a different browser (e.g. Chrome, Safari) or another device
Make sure cookies are enabled in your browser
Restart the age verification process