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Extension: I installed the extension but Taplio can’t detect it.

This guide will help you troubleshoot and resolve issues with the Taplio extension.

Updated this week

Hey there!

The Taplio X Chrome extension is essential for several Taplio features, including:

  • @mentioning people in posts

  • Publishing posts with carousels

  • Posting from a company page

  • Accessing up-to-date analytics

If you receive an error indicating that Taplio can't detect the extension, it may hinder the functionality of these features.

To resolve the issue, follow these steps:

  1. Ensure that the Taplio X Chrome extension is installed on your Google Chrome browser.

  2. Visit the LinkedIn website using Google Chrome.

  3. Open the Taplio X extension by clicking on its icon in the top-right corner.

  4. Scroll down and click the “Force Connect Your Account” button.

  5. If you are logged into Taplio in the same browser, the extension should detect your account and prompt you to confirm the connection.

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6. Return to the page where you encountered the error in Taplio and refresh it.

If the issue persists, try uninstalling and reinstalling the Taplio X extension.

To do this, right-click on the Taplio X extension and select “Remove from Chrome.” Then, go back to the Chrome Web Store to reinstall Taplio X. Follow the steps mentioned earlier to reconnect it to your Taplio account.

If you still encounter problems, please reach out to us via the support button in the sidebar menu on Taplio.


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