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📝How to request a refund?

Refund request process

Helena avatar
Written by Helena
Updated over 2 weeks ago

Our platform is completely transparent and fair with our customers. You can request a refund either for the remaining funds on your account balance or for an order that doesn't meet your expectations.

💰 How to Request a Refund for Funds Remaining on Your Account Balance

If you have spare funds on your account balance—or you've accidentally deposited funds twice—you can either leave them on your account to use for future purchases or request a withdrawal back to your original payment method.

To request a refund, follow these simple steps:

  1. Click Balance on the main sidebar.

  2. Go to the Refund requests section.

  3. Click the Request a refund button.

  4. Enter the desired amount and press Proceed.

We will review your refund request within 24 hours.
Please note that it may take up to 10 business days for your bank to process the refund.

📄 How to Request a Refund for an Order

If you'd like a refund for a mistakenly placed or problematic order, we recommend contacting our support team first to find the fastest and most effective solution. However, you can also handle it on your own.

🔔 Before proceeding, please keep the following in mind:

  • We offer free revisions for all orders with your current or a new writer. Our experts are ready to provide you with the work to meet your expectations.

  • Our Quality Assurance (QA) team reviews each canceled order to ensure that the outcome is fair and justified for both sides.

  • If an order is canceled, according to our Terms and Conditions, we retain full authorship of the paper, and the customer forfeits all rights to use it. The document may be uploaded to Turnitin and CourseHero, where it will be marked as 100% plagiarized.

Given the above, reaching out to our support team is usually the safest and most convenient option. Our agents are ready to guide you through the process and offer the best solution.

However, if you'd like to proceed independently, here are the required steps:

  • Cancel the order from your account.

  • Decide whether to keep the returned funds for future use or request a refund and place a refund request as described above.

After the cancelation and refund request, the QA team will investigate the case, and your refund will either be approved or denied based on their findings. This usually takes just a few hours to complete the review. You’ll be notified directly once a resolution is reached.

FAQs:

General Refund Processing Timeline

  • Internal refund request processing: Refund requests are reviewed by our Billing team within 24 hours.

  • Bank processing: Once approved by the Billing team, refund timelines depend on your bank and may take up to 10 business days.

How to Check the Status of a Refund Request

To track your refund status:

  1. Go to Balance → Refund Requests in your account.

  2. Check the current status of your request:

  • New: means your request has been submitted but has not yet been processed. It is typically reviewed within 24 hours 🆕

  • Closed: Your withdrawal request has been declined according to the decision of the QA or Billing team. If such a situation takes place, the corresponding team will reach out to you with additional explanations via chat or email ✋

  • Done: means your refund has been approved and issued to your card. From this moment, it may take up to 10 business days for the bank to proceed with the transaction, and you will get the refund on your card ✅

How to Resolve a Delayed Refund

If your refund has been approved but hasn’t been received within the expected timeframe (up to 10 business days), here are several actions you can take:

1. Check the Refund Issue Date

  • Go to your Balance → Refund Requests page.

  • Confirm the date your refund was marked as “Done.”

  • Ensure that 10 full business days have passed since that date (excluding weekends and public holidays).

2. Contact Your Bank

  • If the refund was issued more than 10 business days ago, reach out to your bank’s customer support.

  • Ask if there are any pending or delayed incoming transactions.

  • Provide the exact refund amount, date, and your payment method (e.g., card type).

3. Request a Refund Confirmation

  • Contact our support team to request official refund confirmation.

  • We’ll provide you with the transaction ID and processing details.

  • You can forward this to your bank to help them locate the funds more quickly.

In case of any questions, don't hesitate to reach out to the support team.

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