We understand that depending on the circumstance you may not be able to accept and work all orders, that is why you now have the ability to reject an order via ABC Mobile.
In the order details you will see the red “Rejected” button in the bottom left corner. Click on this button to proceed with the rejection of the order.
You can also provide a rejection reason when rejecting an order.
Important: Jobs cannot be reassigned or rejected after acceptance. Please review all job details carefully before accepting.
List of Rejection Reasons:
Distance - The service address is not convenient for you.
Not my area - The order is not in an area that you normally work accept work in.
Previously attempted - You have already made attempts on this order in a previous
occasion and would not like to make a second round of attempts.
Excessive workload - You are not able to take on more work and want to avoid falling behind.
Inaccessible area - The service address is unreachable.
Hostile environment - Dangerous situations where your safety is compromised (such as threats of violence or physical harm) are considered hostile environments.
Pay - The current pay rate for the order is not favorable to you. If selecting this rejection reason, you will have the opportunity to input your Preferred Pay for the order.
Other - If selecting this rejection reason please be sure to briefly describe what is preventing you from accepting the order.
✅ Once your reason has been selected, please click “Confirm” The order will now be removed from your “My Jobs” list.
Consequences of Accepting and Not Completing Orders
Failing to complete an accepted assignment may result in a review by the Performance Team, potentially impacting your performance metrics. It is essential to manage your orders responsibly to maintain good standing.
Support Limitations
Support cannot process job rejection or reassignment requests for accepted orders. Users must manage these actions directly within the ABC Mobile app.
Alternate Service Jobs
Alternate service jobs require court approval, and support does not have the authority to release or reject these jobs.
Payment Policies for Multiple Services at the Same Address
When multiple services are completed at the same address on the same day, ABC Legal applies a tiered compensation policy. This policy is designed to account for the efficiency of completing multiple jobs in a single location:
Full advertised pay is provided for the first job resolved.
Half of the advertised pay is provided for the second, third, and fourth jobs resolved.
A reduced rate of $5 is applied for the fifth and any additional jobs resolved thereafter. This tiered structure ensures fair compensation while reflecting the reduced effort required for concurrent services.