We understand that depending on the circumstance you may not be able to accept and work all orders, that is why you now have the ability to reject an order via ABC Mobile.

In the order details you will see the red “Rejected” button in the bottom left corner. Click on this button to proceed with the rejection of the order.
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You can also provide a rejection reason when rejecting an order.

Distance - The service address is not convenient for you.
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Not my area - The order is not in an area that you normally work accept work in.
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Previously attempted - You have already made attempts on this order in a previous
occasion and would not like to make a second round of attempts.
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Excessive workload - You are not able to take on more work and want to avoid falling behind.
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Inaccessible area - The service address is unreachable.
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Hostile environment - Dangerous situations where your safety is compromised (such as threats of violence or physical harm) are considered hostile environments.
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Pay - The current pay rate for the order is not favorable to you. If selecting this rejection reason, you will have the opportunity to input your Preferred Pay for the order.
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Other - If selecting this rejection reason please be sure to briefly describe what is preventing you from accepting the order.

Failing to complete an accepted assignment may result in a review by the Performance Team, potentially impacting your performance metrics. It is essential to manage your orders responsibly to maintain good standing.

Support cannot process job rejection or reassignment requests for accepted orders. Users must manage these actions directly within the ABC Mobile app.

Alternate service jobs require court approval, and support does not have the authority to release or reject these jobs.