ABC Mobile & Other Tools
Your tech toolkit. Find guides and troubleshooting tips for the ABC Mobile App, dashboard, and other tools used for service and communication.
36 articles
Submitting Information
How-To Guides and Resources
- ABC Mobile- Submitting an AttemptSubmitting an Attempt via ABC Mobile is an easy process. Be sure to submit all attempts within 15 minutes of their occurrence - per ABC Legal guidelines.
- Reporting A Vacant PropertyHow to Report a Vacant Property in ABC Mobile: A Step-by-Step Guide
- Order RejectionsLearn how to reject orders in ABC Mobile. Step-by-step guide covering the rejection workflow and all available rejection reasons, including distance, pay, workload, and more.
- Reporting Phone and Text AttemptsAfter making or receiving a call or text related to service, log it in ABC Mobile. Learn how to report phone and text attempts, what to say to a servee,…
- ABC Mobile- E-Sign ProofsE-Sign proofs are a convenient way of proof signing. You can finalize these jobs anywhere you have internet access, via ABC Mobile or via the ABC Web Portal.
- New Addresses and Meeting LocationsAdding a new address in ABC Mobile when a subject has moved or agrees to meet at a neutral location. Learn the step-by-step process to ensure the correct address appears…
- Reporting Resident and Neighbor InformationLearn how to log resident and neighbor information in ABC Mobile when a subject cannot be reached. Covers how to report multiple sources — including neighbors, building managers, and residents…
- Reporting Hostile Environments in ABC MobileHow to record a hostile environment in ABC Mobile. Step-by-step instructions for logging a safety incident during a service attempt, including what details to provide and when to contact Process…
- Taking Pictures Through the AppLearn how to take and submit photos through ABC Mobile. At least one photo is required with every attempt or service submission — find out when to take them, what…
- Navigating Transgressions in ABC MobileA Guide to Identifying, Addressing, and Preventing Transgressions
- Preferred Delivery Windows in ABC MobileServee-Preferred Delivery Windows are timeframes recipients provide through our eDelivery portal or direct contact, displayed in the instructions section of order details. This helps streamline attempts and improve service success…
- Signature Capture in ABC MobileDid you know ABC Mobile includes a Signature Capture feature? This optional tool makes it easy to collect servee signatures, to meet legal requirements, and streamline your service workflow—right from…
- Submitting Personal Service in ABC MobileHow to Submit Personal Service in ABC Mobile
- Submitting Substitute Service in ABC MobileHow to Submit Substitute Service in ABC Mobile
- Submitting a Posting Service in ABC MobileHow To Submit a Posting Service in ABC Mobile
- Submitting a Drop ServiceHow to Submit a Drop Service in ABC Mobile
- Submitting a Refusal of ServiceHow to Submit Refusal of Service in ABC Mobile
- Submitting a Business Service in ABC MobileHow to Submit a Business Service in ABC Mobile: A Step-by-Step Guide
Tools for Success
Your Go-to Kit
- Route PlanPlanning your day has never been easier. ABC Mobile offers route planning to optimize your time and plan routes to your jobs according to your schedule.
- The Car ButtonThe ABC Mobile makes getting directions to job addresses as easy as tapping a button- literally! Whenever you see a Car Button, tap on it to be routed to the…
- Print Documents from ABC MobileYou have the ability to print documents directly from the ABC Mobile—streamlining your workflow and saving valuable time. Whether you need a physical copy for service or records, it's now…
Managing Your Jobs
Things To Look Out For
- Overdue OrdersLearn what causes orders to turn overdue in ABC Legal's process server portal, the impact on your Scorecard and job-claiming ability, and how to resolve overdue assignments quickly to protect…
- Checking Job Details and Special InstructionsLearn where to find special instructions, customer requirements, and court mandates before each service attempt — via ABC Mobile Job Details and the ABC Legal Coversheet.
Troubleshooting and App Support
Support for Technical Issues
- What to Do If the App Is Not WorkingTroubleshoot ABC Mobile app issues with 10 steps: check your connection, restart, update, clear cache, enable location services, and contact support if needed.
- 📱 App Error Messages – Troubleshooting GuideResolve ABC Mobile claiming errors with this guide — covering registration issues, overdue jobs, M&O restrictions, capacity limits, location access, and more.
- How to Contact ABC Legal for App SupportNeed help with ABC Mobile? Learn how to reach support via Live Chat or ticket submission and what details to include to get technical issues resolved faster.
- Handling Failed Submissions & Transgressions in ABC MobileLearn how to verify, resubmit a lost attempt or service in ABC Mobile, and respond to transgression notifications.