Per ABC requirements at least 1 picture must be submitted with every Attempt or Service submission in ABC Mobile. (Please be sure to NEVER take pictures of individuals)

Required photos: Be sure to capture a clear photo of the posting of documents (if applicable), as well as a clear photo of the house/address you are serving. This is especially important when you are documenting that you were unable to access an area for any reason.

We recommend taking pictures when you arrive at the address, you can take pictures before logging an Attempt or a Service.
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1. In the order details select “Photos” (only if taking photos prior to logging an attempt or service) otherwise click on "Served" or "Attempted" follow all prompts
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2. Select “New Photo”

3. Be sure to use the tools at the bottom of the camera settings to change cameras, zoom in, or turn the flash on and off

Default setting will be automatic flash, be sure to turn the flash off depending on the circumstances and your safety! Flash icon will be positioned differently depending on your device

Use your camera to take as many pictures as you feel necessary. Be sure that photos are clear and include house or apartment numbers. You can put your phone away and when you submit an Attempt or a Service those pictures will be stored for you to use. Or simply click "Next" to submit.

Photos must be clear and must actually show what you are reporting. Unclear photos — including blurry images, photos taken too far away, poor lighting, or images that do not show the posting of documents, the house/address, or the condition being described — may not be accepted as valid evidence.

Submitting unclear or unusable photos may result in the job being sent back for re-service. Please take a moment before submitting to confirm each photo is in focus and clearly shows what it is meant to document.