What Is a Servee Signature Capture?
The Servee Signature capture feature allows you to:
Easily Capture Signatures: Request and record a servee's signature seamlessly within ABC Mobile.
Attach Signatures to Proofs: The collected signature is automatically saved and displayed as a thumbnail image on the Proof of Service.
Ensure Security: Signature data is securely protected within ABC Mobile, keeping your device and records safe.
How It Works
Step 1: Open the Signature Tool
1. Tap the More button (three dots) located at the bottom-right corner of the Order Details page.
2. Select “Signature” (Third option in the menu).
Step 2: Capture the Signature
Hold your device with the screen facing the servee or hand the device to the servee for signing.
Step 3: Confirm the Signature and Retrieve Your Device
Once the servee signs and taps Submit, retrieve your device and tap Done and wait for confirmation.
Step 4: Submit the Signature
Another message will appear: “Your signature is being submitted.” Wait for the system to process the submission.
Step 5: Return to Order Details
Once the signature has been successfully submitted, you’ll see a final message confirming submission. You’ll be automatically returned to the Order Details page.
Track Signature Events in the History Tab
Once a signature is captured, the event is automatically logged in the History tab of the job order. Here, you can:
Verify the Event: Confirm the signature was successfully captured.
Review Details: See the date, time, and status of the capture for your records.
This makes it easy to keep track of all signature-related activities within the job order.
Why This Matters
Efficiency: Reduces the hassle of managing paper signatures and ensures they’re securely saved.
Convenience: A simple, in-app process to improve accuracy and save time in the field.
Optional: Use this feature when it best suits your workflow