In the event that you are not able to Drop Serve due to State or Customer requirements, here's how you can log the refusal in ABC Mobile!
How to Log a Refusal in ABC Mobile
If service is not permitted due to state or customer restrictions:
1. Select "Attempted".
2. "Who Did You Speak With?" - Select what applies.
3. "What Did They Say?" - Select "Service not permitted".
Make sure to include as many details as possible when logging "Service Not Permitted."