Check the store's subscription, manage payments, and submit a cancellation without confusing payment, access, and the contract's binding period.
This guide is for those who manage a store's Abicart subscription in Go, Plus, or Pro. It does not apply to your customers' orders or subscriptions. Open the correct store and have access to My subscription. If you lack access, you can email hello@abicart.se.
Trial period or special agreement: check the terms and conditions that apply to your specific store. The rules for a standard paid subscription should not be automatically applied to a free trial period or an individual agreement.
Check your subscription first
Log in to the correct store. Open the profile menu with your name and select My subscription. In a multi-store setup, you need to check which main store and which sub-stores the subscription applies to.
Read which plan you have, what dates and costs are displayed, and how the payment is handled. Distinguish the contract's binding period from the payment date and a technical date for the store's access. If the meaning is unclear, ask customer service to check the agreement before you calculate the last day for cancellation. It's a good idea to save the information before you change anything.
Choose the correct action in the sections below. If you can see the information but cannot change it, the store owner needs to handle the change or contact support about permissions.
Older image example: the screenshot has English menu texts and older prices, dates, and offers. Use it to recognize the parts of the overview, not as a current price or contract notification.
Rely on your subscription details and your contract confirmations. The fact that the webstore is hidden, closed to visitors, or not in use does not in itself indicate that the subscription has been canceled. A failed payment is also not a cancellation confirmation.
How renewal, payment, and cancellation differ
What you see or do | What it means | Check this |
Automatic renewal is active | The subscription is set for a new period. Payment or invoicing is handled according to the selected payment method and agreement. | The next period, date, cost, and registered email address. |
Manual payment or renewal is displayed | A choice of how to make the payment is not a notification that the agreement is ending. When paying before an automatic charge, you are paying in advance; the cancellation period does not change. | Which period the payment applies to, what the setting actually changes, and if a payment is already registered. |
An invoice has been created | Invoicing and payment are separate events. For invoice payments, the binding period can start before the invoice is paid. | Which period the invoice applies to, the due date, and if it has already been paid. |
You have sent a written cancellation | A valid written cancellation is counted from when it reaches us, not from our later confirmation. The request and its handling need to be linked to the correct store and agreement. | Save the message and the date of receipt. We will confirm the verified end date and any remaining payment after processing. |
The subscription agreement and the payment are two different things. When you accept the agreement, you commit to paying. The payment fulfills that commitment. If the agreement is renewed, the obligation to pay does not cease because a payment attempt fails. A missed payment, a removed card, or a stopped automatic charge does not in itself cancel the subscription.
If an invoice or renewal seems incorrect, you should contact customer service as soon as you discover the error. Describe the objection and save the message and the date. The time limits for objections are in the general terms and conditions, section 4.8. Check which terms and any individual agreements apply to your case.
Renew the subscription and choose a payment method
Check that the contact details under My profile and company details under Settings > Store information are up to date. In particular, check the billing address, email address, and any VAT registration number.
Open My subscription and select the period, sub-stores, and add-ons you actually want to order. The option to renew in advance is displayed when less than 30 days remain of the current period.
Select Update my subscription to go to the summary. Read the start and end dates, plan, add-ons, payment method, VAT, and total amount before you complete the process. Selecting an annual period is not just a change of payment details.
Choose an offered payment method. In the subscription checkout, a card can be used for quarterly and annual periods, while an invoice is offered for the annual period. An invoice for an unpaid subscription payment is a separate matter. If the invoice option is missing, contact customer service before ordering another combination.
Confirm only when the summary is correct. Then check the subscription's period and status, as well as the document under Invoices and receipts. If the outcome is unclear, do not click again before the first attempt has been checked.
According to Abicart's general terms and conditions, section 4.1, the selected binding period is activated upon payment. For invoice payments, the binding period is activated immediately and an invoice is issued, normally with 30-day payment terms unless otherwise agreed. Therefore, check the ordered period's start and end dates in the order basis and the agreement, even when the invoice has not yet been paid. If you pay for a future renewal in advance, you should check which period the payment covers. Do not calculate a new end date or a new cancellation deadline based solely on the payment date. Ask customer service to check the contract dates if they are unclear.
Automatic renewal and changing payment details
For automatic card payments, consent for future card charges is saved. This is not the same as the Autogiro direct debit service. For automatic invoicing, the invoice is sent to the registered email address. Check the address and which payment method is displayed for your subscription.
Automatic payment notifications provide information about the payment. A notification does not change the agreement's cancellation deadline and is not a cancellation confirmation. Use the agreed binding period when checking the last day for cancellation; do not use a reminder, payment, or access date as a substitute.
You can use Update my subscription to pay before the automatic charge when the option is available. Check which period and amount the payment applies to. Such a payment does not cancel the subscription and does not change the cancellation period.
If you want to change your card or payment method, check the correct steps for your store with customer service. If you make a payment in advance in the subscription checkout, use the card you want to pay with. A card change should not be confused with a separate selection of a new subscription period. The general terms and conditions, section 3.1, state that a change of payment method takes effect after the current binding period.
Request cancellation or downgrade
For cancellation, you can choose the form under My subscription > Change my subscription or email hello@abicart.se. Specify which store and which subscription the cancellation applies to. If you want to downgrade instead, clearly state which plan change you are requesting.
Send the request and save the message and the date. If you have already emailed the cancellation, you do not also need to fill out the form or send an extra confirmation. If the form is missing or you cannot log in, use email.
We will check the agreement and get back to you with a confirmation of the end date and any remaining payment. A valid written cancellation is counted from when it reaches us; our later confirmation does not determine the date of receipt. Contact customer service if the notification is missing or unclear.
The cancellation period is stated in our general terms and conditions, section 3.2. Check the terms and the end date of the binding period. Feel free to send your request even if you think it is late. We will check which end date applies and if an additional period needs to be paid. A phone call is not sufficient as a written cancellation.
A downgrade is a change to a cheaper plan and is not a cancellation. According to the current general terms and conditions, section 4.5, the lower-tier plan begins after the current binding period. The cancellation deadline does not apply to a downgrade request. Contact customer service before the end of the period and specify the desired plan. We will check the date, price, and which features are affected. If you have already contacted us, refer to the original request. Questions about reasons or feedback are optional.
If you have already contacted us: include your previous cancellation or the notification you received, preferably with the date and case reference. If you have agreed on a specific end date or other handling, it needs to be checked in your case. A new general instruction does not replace a previous individual agreement, and a missing form submission alone does not determine what has been agreed.
If you cannot access the Admin, you can email hello@abicart.se or contact customer service for help. Provide the store's address and what you want to have confirmed. Cancellation, crediting, and refunds are separate issues. A cancellation does not automatically mean a refund for the current period; contact us for an assessment if you believe an invoice or charge was incorrect.
The cancellation does not in itself mean that your account or all data will be deleted. Ask us to check access and export options if you need to save material. Your own domain and agreements with external suppliers need to be handled separately.
Sub-stores, add-ons, and changing plans
In a multi-store system, a selection of sub-stores is displayed. Only check the stores that should be included and verify how the selection affects the summary. Uncheck an incorrect selection before you confirm.
Available add-ons depend on your subscription and activated services. Abicart Pro includes one selected business system integration; additional services and the suppliers' own agreements may apply. Services like Creditsafe and Business Check are separate add-ons and should not be confused with an ERP integration. Check the actual offer and price for your specific store.
In Go and Plus, an offer to upgrade to Pro may be displayed. In Pro, offers from Abicart Experts may be displayed. Read the scope, price, and any discount terms in the current offer before you order. See packages and prices in Swedish or English and the guide to changing your subscription.
Find an invoice or receipt
Open Invoices and receipts from the subscription page. There you can read, download, or print the payment document. Check the document type, amount, and the period it covers. The existence of an invoice is not a receipt that it has been paid.
If the company has a Swedish VAT registration number, it normally consists of SE, the ten digits of the organization number without a hyphen, and 01. Enter the company's correct information; an example number should not be used as customer data. Information for foreign companies may have a different format.
If something is wrong
Problem | What to do |
The invoice or desired period is missing | Check the selected period and what is offered in the summary. Do not order a different period as a temporary solution; ask customer service for the correct plan. |
The payment failed or the page returned an error | First, check if the period, invoice, or receipt has been updated anyway. Correct any incorrect profile/store information. Contact customer service if the outcome is still unclear before you try again. |
The subscription appears to be extended, but the invoice is unpaid | Check the document's period and due date. Invoicing can activate the period before payment. Ask customer service to check an unexpected outcome. |
You have received a demand for payment despite a previous cancellation or other notification | Send previous correspondence, dates, the agreed period, and the invoice reference to customer service and ask for an individual review. Do not make a new subscription choice to try to correct the demand. |
Provide the store's address/ID, what you were trying to do, the approximate time, the error message, and relevant invoice or receipt references. Do not send card numbers, security codes, passwords, or bank login details.
Quick start
Open your name in the Admin and select My subscription. Check the correct store, plan, commitment period, and payment details.
Do you want to pay? Check the period, sub-stores, add-ons, payment method, VAT, and total amount before you confirm. Do not make a new payment if the outcome of the first attempt is unclear.
Do you want to cancel? Use the form under My subscription > Change my subscription or email hello@abicart.se. See the notice period in the general terms and conditions, section 3.2. You do not need to use both methods.
Save your message and the date. We will check the end date and any remaining payment. Include any previous cancellation or individual notifications if something needs to be investigated.
Subscriptions and exceptions: subscription management applies to Go, Plus, and Pro. Payment methods, add-ons, and sub-stores depend on your plan. For a trial period or a special agreement, the store's own terms and conditions apply. Not paying, removing a card, or hiding the store does not in itself cancel a paid subscription.
