You can upgrade your subscription yourself whenever you want. It's quick and easy and can be done directly in the store.
Upgrade from GO to PLUS, or GO/PLUS to PRO.
Here's how:
1) Log in as usual (must be done by the store owner)
2) Click your name in the upper right corner
3) Click My subscription
4) Click Switch to this plan for the subscription you want to switch to. When a green box appears around the plan, you have selected it:
5) Go to the bottom of the page and select Continue to payment
6) Renew as usual by choosing card or invoice*
*You will now pay the difference between, for example, PLUS & PRO, and only for the remaining period of your current subscription.
Done!
To downgrade, for example from Plus to Go, contact customer service before the end of the binding period. According to the current general terms and conditions, section 4.5, the lower plan will start after the current binding period. The notice period for termination does not apply to a downgrade request. Specify the desired plan. We will check the date, price, and which features are affected. Also see the guide on subscriptions, payment, and cancellation.
If you have problems renewing a subscription, check that your profile contains both a company name and a VAT number, then try again.