Send shop messages from the correct address and route order copies to the right recipients.
This guide is for administrators using Settings → Email in Go, Plus or Pro. These settings do not create mailboxes. Email accounts and passwords are managed by your email provider. In a multishop system, check the correct subshop.
Separate recipients from senders
Order confirmation copies: recipients of the shop’s order copies. Enter one address per field and use the button for additional addresses.
Order confirmation sender: one valid address. Multiple sender addresses do not create additional recipients.
Contact address: receives messages from the shop contact form.
Newsletter and product alerts: senders for those messages when the features are used.
BCC, where enabled: a hidden copy of the customer’s order confirmation to a designated recipient. Check this carefully because orders contain customer details.
Contact and newsletter sender fields can fall back to a default when left blank. If an address reappears after saving, identify the field and its purpose rather than trying to disable messages by deleting addresses. Message on/off settings are under Settings → Document and email content.
Choose how mail is sent
Without custom SMTP, Abicart’s mail service is used. The shop’s own order copy can have a system sender different from the customer’s confirmation. This does not by itself mean that the customer receives an incorrect sender. Check domain SPF/DKIM and the recipient’s spam filter if mail is missing.
For custom SMTP, enter the server, port, encryption and authentication required by the email provider. Use account credentials or an IP-based relay explicitly permitted by that provider. Do not choose no authentication to bypass a password error. Custom SMTP does not automatically provide delivery statistics; this depends on the service.
Gmail and app passwords
A normal Google password is not always accepted for SMTP. If your Google account allows app passwords, enable Google 2-Step Verification, generate a dedicated app password and use it in the SMTP password field. The option may be unavailable because of account type or administrator policy. Follow Google’s app-password instructions and ask your email administrator for a supported alternative if it is unavailable. Do not weaken account security.
Save and check
Save and use the email settings’ test function with an address you control. Check both the test result and inbox. A successful test does not prove every real order message works: also check message settings and an existing order’s log when investigating a problem. Do not send passwords, keys or unnecessary customer details to support. The email provider handles troubleshooting of its SMTP service.
Quick start
Check the correct shop and distinguish senders from recipients.
Enter one valid address per field.
Configure any custom SMTP as required by the email provider.
Save and verify a test message.
Basic email settings are used in Go, Plus and Pro. Newsletters, alerts and BCC require the corresponding feature to be available and enabled; your email-service agreement applies separately.
