Connect order confirmations to Reco and display the correct widget in selected shop locations.
This guide is for the shop’s review and theme administrator. You need a separate Reco agreement and current instructions. HTML customization is available in Go, Plus and Pro, but BCC copying must be available and enabled for the particular shop. An Abicart subscription does not automatically provide a free Reco account.
1. Prepare the account and invitation workflow
Create or check your business account with Reco. Ask Reco to confirm the recipient for order copies, invitation delay and collection terms. Do not use a screenshot’s example address as the actual recipient.
If BCC is missing under Settings → Email, contact Abicart with the shop ID and request activation of order-confirmation BCC copying. Once available, enter the exact address supplied by Reco and save.
BCC sends a hidden copy of the customer’s order confirmation, which can contain personal and order information. Confirm the recipient and agreements before enabling it. A visible widget and successful collection of new reviews are separate things.
2. Choose the correct theme and code type
Open Appearance → Themes and identify the active theme in the correct shop. The steps below apply to themes with Content blocks and Custom HTML. Other variants, such as TPL, can require different placement. Obtain the business’s complete current widget code from Reco; do not reuse old year labels such as “recommended 2019”.
Place a visible widget in the content where it should appear. Code explicitly required by the provider in HEAD instead belongs under Addons → Custom content in HEAD where the theme supports it. Keep existing code and avoid loading the same script multiple times.
3. Add the widget to the start page
Open Content → Start page and choose Add block → Custom HTML. Open source-code mode, paste the complete widget code and confirm the editor window. Then save the theme. Button names can differ between editor versions.
4. Place the widget in the footer or product page
For the footer, open Content → Footer and one of its custom-content fields. Enter the code in source mode, confirm and save the theme. Preserve existing content in that field where still required.
For the product page, open Content → Product page and add a Custom HTML block where supported. Paste the correct code in source mode, confirm and save. Check whether the code displays business reviews or reviews of individual products; a general widget does not automatically become product-specific.
5. Check display and collection separately
Check the correct shop, language, domain and mobile view. If the widget is missing, check the active theme, complete code, placement and whether consent settings or browser extensions block it. Do not weaken consent requirements simply to display a widget. Have Reco verify that intended order copies reach the correct account and that multiple connections do not duplicate invitations.
Quick start
Confirm the Reco agreement and exact recipient.
Enable BCC for the shop where needed.
Place current widget code correctly in the active theme.
Verify both display and review collection.
Theme HTML placement and BCC access are separate prerequisites. Reco pricing and agreements apply in addition to the Abicart subscription.
