Whether you can fix a tracking number on a Target+ order in Acenda depends on one thing: did Target+ accept it? If Target+ rejected the shipment, you can correct it in Acenda and send it again. If Target+ accepted it, the shipment is locked, and only Target+ can change it.
Use the two scenarios below to work out which case you're in and what to do.
Locked once accepted: When Target+ accepts a valid tracking number, Acenda can't change or remove it. Clicking Cancel Shipment in Acenda after that point only updates Acenda. Nothing is sent to Target+, so the original number stays on the Target+ order and is usually already visible to the customer.
Scenario 1: Target+ rejected the tracking number
Target+ rejects a shipment when it doesn't accept the tracking number (for example, the number isn't in a format Target+ recognizes) or the carrier. When that happens, the order line stays open on Target+, so you can send a corrected shipment.
How to tell: Open the order and check its History tab. A rejected shipment shows an entry saying the fulfillment failed to push to Target. A successful one says it was pushed to Target.
To correct it:
Click ORDERS > Orders in the sidebar.
Find and open the order you need to correct.
Click the Ship Advice tab.
Find the shipment with the wrong tracking number or carrier and click Cancel Shipment.
Click Fulfill Items.
Enter the correct Carrier and Tracking Number for the items. For the full walkthrough, see How to add tracking information to an order.
Save the fulfillment. Acenda sends the new shipment to Target+ automatically, and the order status updates on its own. You don't need to change the status by hand.
Tip: Cancel the wrong shipment before you add the new one. If the rejected shipment stays on the order, Acenda keeps trying to send it to Target+.
Scenario 2: Target+ accepted a valid but wrong tracking number
This happens when the number is real but belongs to a different package or order. Because Target+ accepted it, the shipment is locked and can't be corrected from Acenda.
Canceling the shipment and adding a new one in Acenda won't fix it. Acenda doesn't send changes to Target+ for a shipment Target+ has already accepted, so the wrong number stays on the Target+ order.
What to do:
Open a support ticket with the Target+ Partner Support team as soon as possible, so the customer isn't left tracking the wrong package.
Include these details in the ticket:
The Target+ order ID (for example, YOUR-TARGET-ORDER-ID).
The wrong tracking number you submitted.
The correct tracking number for the order.
The Target+ team may be able to correct it on their side so the customer gets the right information.
Troubleshooting & FAQ
Why don't I see Cancel Shipment? Make sure you're on the Ship Advice tab of the order. Cancel Shipment appears on each shipment within the ship advice. If it's grayed out, that shipment has already been canceled. If you can't cancel or change the order at all, your user role may only allow viewing orders. Ask an admin or owner on your account.
Why don't I see Fulfill Items? The button only appears while items on the ship advice are still unfulfilled. Cancel the wrong shipment first, and the items become available to fulfill again.
Why does Target+ still show the old number after I fixed it in Acenda? This means Target+ had already accepted the original shipment (Scenario 2). The change in Acenda didn't reach Target+. Contact Target+ Partner Support with the details listed above.
What if I uploaded a feed with a wrong tracking number? Fix that one shipment on the order's Ship Advice tab as described above. Don't re-upload the whole file: re-uploading the same rows adds a duplicate shipment. See How to upload a fulfillment and tracking number feed for how bulk uploads work.
What if I used a carrier Target+ doesn't support? Acenda sends Target+ shipments as UPS, UPS Mail Innovations, USPS, FedEx or OnTrac. Acenda also checks the tracking number's format, and if it can't tell the carrier, it sends the shipment as USPS. If your carrier isn't on that list, the shipment may be rejected or show the wrong carrier on Target+. If it was rejected, follow Scenario 1 and choose a supported carrier.
Why won't the items ship at all? Don't add a placeholder tracking number. Cancel the items instead. See How to cancel an order in Acenda Admin.
Related articles
Still stuck? Contact Acenda Support and tell Acenda support the Acenda order number and what happened when you sent the tracking number.
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