Settlement Sentry™ reads the settlement (payout) data your marketplaces report and matches it to your orders in Acenda. For each order you can see what the marketplace paid you, what it charged in fees, and whether the amount it settled matches the order.
This FAQ covers what Settlement Sentry does, which marketplaces it supports, and how to use the order Settlement tab and the Settlements page.
Good to know: Settlement Sentry is turned on per account. If you don't see Settlements under ORDERS in the sidebar, or a Settlement tab on your orders, it isn't enabled for your account yet. To ask about turning it on, contact Acenda Support.
What is Settlement Sentry™?
It's a reconciliation view built into Acenda. Each day, Acenda collects the settlement lines your marketplaces report (sales, commissions, shipping, tax, refunds and adjustments) and groups them by order. It then compares the merchandise amount the marketplace settled with the order in Acenda and gives each order a status, so you can quickly find the ones that need a closer look.
Which marketplaces are supported?
Settlement Sentry currently reads settlement data from:
Target Plus
Walmart Marketplace
Mirakl-powered marketplaces, including Macy's, Nordstrom, Lowe's, Kohl's, Bloomingdale's, Best Buy, Ulta Beauty, Urban Outfitters and JCPenney
Amazon isn't supported yet. To learn more about how Acenda works with Mirakl marketplaces, see Understanding the Partnership and Differences between Acenda and Mirakl Connect.
How do I see the settlement for a single order?
In the sidebar, under ORDERS, click Orders.
Open the order.
Click the Settlement tab. It's the last tab, after Details, Ship Advice, Transactions, History and Returns.
The tab shows:
Status and Net payout: the order's reconciliation status and the amount the marketplace paid you for it after fees.
Settlement breakdown: Gross merchandise, Commission, Shipping, Tax, Refunds, Adjustments and Other. Lines with no amount are hidden, and charges show in red.
Reconciliation: Channel settled (what the marketplace paid for the merchandise), Astur order subtotal, Less item discount (when there is one) and the Difference between them.
Details: Channel, Channel order id, Payout statements (how many marketplace statements include this order), Currency and Computed (when Acenda last calculated the settlement).
Ledger entries: every individual line the marketplace reported for the order, with its Type, Detail, Occurred date and Amount.
Tip: On the Settlements page, click any order number to jump straight to that order's Settlement tab.
What do the statuses mean?
Reconciled: the marketplace settled the full order amount, within one cent.
Needs review: the marketplace settled a different merchandise amount than the order subtotal (less any item discount). This is often a partial settlement.
Return / credit: the settlement reverses an earlier sale, for example a refund. This is a normal part of the order's life, not a missing payment.
Unresolved: the marketplace reported a payout that Acenda hasn't matched to an order in your account.
Insufficient data: there isn't enough information to compare, for example when the settlement uses more than one currency.
Marketplace fees don't change the status. Settlement Sentry compares the merchandise amount and shows fees separately in the breakdown.
How does Settlement Sentry flag payment shortfalls?
A shortfall shows as Needs review, both on the order's Settlement tab and on the Settlements page. The Difference line on the tab shows the gap, and the Discrepancy column on the Settlements page shows it for every order.
Settlement Sentry doesn't send emails or notifications. To check for shortfalls, open the Settlements page and set Reconciliation Status to Needs review.
Can I review settlements across my whole account?
Yes. In the sidebar, under ORDERS, click Settlements. The page lists settled orders across every marketplace connected to your account.
Filters: Reconciliation Status, Provider (type mirakl, target or walmart), Channel (type the name exactly as it appears in the Channel column) and From / To dates, which show orders with settlement activity in that range. Clear Filters resets them.
Totals: Orders, Sum Discrepancy, Gross Principal and Net Payout for everything that matches your filters, not just the current page, plus a count for each status.
Table: Order, Channel, Status, Discrepancy, Gross Principal, Net Payout and Last Activity. Click a column heading to sort. The newest activity shows first.
Can I match a bank deposit to its orders?
Not directly yet. Settlement Sentry works at the order level, and there isn't a statement or deposit view today. Each order's Payout statements count shows how many marketplace statements include it.
A marketplace deposit can also include charges that aren't tied to any order, such as monthly marketplace subscription fees, reserves and manual adjustments. Because of this, the order totals on the Settlements page won't always add up to a deposit. For deposit-level reconciliation, use the payout report in your marketplace account.
How often does settlement data update?
Acenda checks each supported marketplace for new settlement data once a day, overnight. An order only appears after the marketplace reports payout activity for it, which follows that marketplace's own payout schedule. Recent orders may not have a settlement yet.
Good to know: Settlement Sentry is an informational tool, not a replacement for your accounting system. Always verify marketplace settlements against your bank deposits and financial records.
Troubleshooting
No Settlements in the sidebar, no Settlement tab, or "You do not have access to the reconciliation view.": Settlement Sentry isn't enabled for your account. Contact Acenda Support to ask about turning it on.
"No marketplace settlement recorded for this order.": The marketplace hasn't reported a payout for this order yet, or the order came from a channel Settlement Sentry doesn't support. Check again after the marketplace's next payout.
An order shows Unresolved, or its order number is gray and not clickable: The marketplace reported a payout for an order Acenda couldn't match to an order in your account, for example an order that was never imported into Acenda.
An order shows Needs review: On the order's Settlement tab, compare Channel settled with Astur order subtotal. If only part of the order has been paid so far, the gap usually closes after the marketplace's next payout. If it doesn't, raise it with the marketplace.
Totals don't match a bank deposit: Deposits can include account-level charges that aren't tied to an order. See Can I match a bank deposit to its orders? above.
"Could not load settlement data.": Click Retry. If the message keeps appearing, contact Acenda Support and include the order number.
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Still have questions? Contact Acenda Support.