With AdUp’s Data integration system, Intercom becomes part of a seamless data stream that connects your tools, store, and analytics in one smart network. Integrating Intercom into AdUp’s DI unlocks powerful customer interaction insights, enhanced user tracking, and a streamlined path to conversion optimization. This guide will walk you through connecting your Intercom DI integration in just a few simple steps. 💡
Step 1: Access the Data integration dashboard
Log in to your dashboard.
Go to:
Data Integration (MCP) > Explore MCP Servers
You’ll see integration options listed (like Shopify, Stripe, etc.)
Intercom may appear once you initiate or configure the access.
Step 2: Connect Intercom
Click on the Intercom box
A popup will appear titled:
“Manage Intercom MCP Connection”
You’ll see a field labeled:
🔐 Intercom Access Token
Paste your Intercom Access Token into the field.
📍How to Find Your Intercom Access Token:
Log in to your Intercom Developer Hub
Go to "Your Apps" > Select or create a new app
Navigate to the Authentication section
Under Access Tokens, click “Generate token”
Copy the token shown – this is your Intercom Access Token
💡 Make sure your app has the required scopes/permissions such as read and write for relevant objects (users, conversations, etc.)
Toggle the Status switch to enable the connection.
Then click:
✅ Update MCP
Step 3: Confirm Successful Connection
Once the Intercom connection is successful, it will display: Connected: Click to manage connection
You can return anytime to:
🔄 Update token
🗑️ Delete MCP
🚦 Toggle status
🧠 Tips & Reminders
Ensure your Intercom Access Token is valid and active.
If you need help generating your token, contact our support or check the Intercom API token guide.
Toggle the Status switch anytime to activate/deactivate the MCP.
MCP connections are flexible — update or remove them easily based on your current setup.