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Refund Policy

AdPay Refund Policies

Updated over 10 months ago

We offer refunds if a client requests for their unspent cash to be paid to their bank accounts. However, we will require an Administrative Fee when calculating and executing these refunds. This is how it will be estimated:

  • For refunds below ₦50,000, we charge a ₦2,000 administrative fee

  • For refunds between ₦50,000 and ₦100,000, we charge a ₦5,000 administrative fee

  • For refunds between ₦100,001 and below ₦500,000, we charge a ₦10,000 administrative fee

  • For refunds between ₦500,001 and ₦1,000,000 we charge a ₦20,000 administrative fee

  • For refunds between 1 million Naira and 5 million Naira, we charge an Administrative Fee of ₦20,000 and a Transaction Fee of ₦10,000

  • For refunds 5 million Naira and above, we charge the Administrative and Transaction fees captured above, plus ₦10,000 for every 1 million Naira after 5 million Naira to be refunded

    The refund will only include the ad budget and Google VAT. Please, note that the AdPay fee will not be refunded.

    To request a refund, please, send an email to finance@mercurie.ng and copy business@mercurie.ng. In your request, please, state the following:

  • The name of your business as captured in your AdPay account

  • Your Google Manager Ads Account ID

  • Your Google Manager Ads Account name

  • Your Bank account details for the refund.

Please, note that refunds are made in the first 2 weeks of the following month from when the refund request was made. For instance, if a refund request is made on November 5 2023, the customer should expect the refund in the first week of December 2023.

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