You're refunded automatically. When a paid session is cancelled, the refund goes back to your original payment method and you'll receive a refund receipt from Stripe. The money typically arrives back in your account within 5 to 10 business days, depending on your bank.

If the payment was only authorized and not yet charged, the hold is simply released.

Rescheduling is different: rescheduling moves no money. Your payment follows the session to its new time. Prefer rescheduling if you still want the session.

Packages: if some sessions in a package were already delivered, the undelivered portion is refunded. These split cases are reviewed by our team and can take a little longer.