If a paid session is cancelled, you're automatically refunded to your original payment method, and you'll receive a refund receipt from Stripe. The money typically arrives back in your account within 5 to 10 business days, depending on your bank. If the payment hadn't been captured yet, the hold on your card is simply released.

Rescheduling doesn't charge or refund anything. Your payment simply follows the session to its new time. If a rescheduled session is later cancelled, the automatic refund above applies.

Session packages: if some sessions in a package were already delivered, the undelivered portion is refunded; mentors keep earnings only for sessions actually delivered. These split cases are reviewed by our team, so they can take a little longer to process.

Refund disputes are handled personally by the CX Team, and you can contact us directly via Intercom or email help@adplist.org.

Feel free to send more details about your refund request such as