We want to give clear guidelines so you know what it means to be an ADPList mentor and mentee. We request that all mentors and mentees meet basic requirements such as: being responsive, accepting requests, adhering to Trust & Safety, cancellations, and reviews. For more information about what this entails, please read below.
In addition to adhering to our ADPList Community Guidelines, when acting as a mentor or mentee on our platform, you agree to our trust and safety guidelines. Please read below to get an understanding of what violates these guidelines.
A violation of our mentee and mentor standards includes the following:
No Show: When a member books a session but does not show up for it until 10 minutes into the session.
Last-Minute Cancellation: When a session gets canceled within 3 hours or less from its scheduled time.
Expired Booking: An unattended booking request that is neither declined nor accepted within 48 hours.
Our course of actions:
Warning: If you repeatedly commit no-shows/last-minute cancellations/let bookings expire, we may give you a warning and guide you to the right actions.
Suspension: If even after warnings, you continue to damage the Trust & Safety of the platform, we may stop you from using ADPList by suspending your account.
Permanent Account Removal: If the offence is serious enough or if you've repeatedly violated our Trust & Safety Guidelines, we may permanently remove your account.
Appeal: We understand that there are circumstances when the no-shows, expired bookings, or last-minute cancellations are not intended and out of your control, you will be able to appeal with required evidence. Our team will review appeals on a case-by-case basis.
How This Works
For Mentors:
No-shows/Last-minute Cancellations (in 30 days)
From the 2nd incidence on: We’ll send you warning emails with suggestions on how you can avoid such no-shows/last-minute cancellations.
4th incidence: Your account will be put on-break. You can deactivate the break once you feel you are ready to mentor again.
Expired Bookings, in 30-day window
From 1st to 4th incidence: We’ll send you warning emails asking you to either accept or reject pending booking requests.
5th incidence: Your account will be put on break. You can deactivate the break once you feel you are ready to mentor again.
For Members:
No-shows/Last-minute Cancellations, in 30-day window
1st incidence: We’ll send you warning emails with suggestions on how to avoid such last-minute cancellations and no-shows.
2nd incidence: The account is suspended post second warning. You can however appeal your suspension.
Expired Rescheduled Bookings, in 30-day window
1st incidence: We’ll send warning emails asking you to either accept or decline the booking.
2nd incidence: The account is suspended post second warning. You can however appeal your suspension.
Appeal Process
You can appeal for your account suspension with evidence directly in the platform. Our Trust & Safety team will be reviewing on a case-by-case basis.
Please note that repeated infractions can lead to permanent account removal from the platform