This article will talk you through how to set up your cancel/reschedule preferences within Aesthetic Nurse Software.
Within the software, you have the option to allow your patients to cancel or reschedule their own appointments. This feature can help save you time when going back and forth with messages.
To learn how to set your preferences for this feature, watch our short video. Alternatively, follow our simple steps.
Step 1 :
From the main menu, head to the settings area.
Step 2 :
Once in settings, head to advanced booking settings, under the heading online booking.
Step 3 :
In here, you will need to go to the third section down for the reschedule/cancel settings.
Step 4 :
First you will need to start how close to an appointment patients can reschedule. This will mean that patients cannot cancel once they reach this time.
Most practitioners will have this set as either 24 hours or 48 hours.
Step 5 :
Next you will need to do the same with the cancel feature stating how close to an appointment patients can cancel.
This is usually higher than the reschedule option for practitioner usually around the 72 hour mark.
Step 6 :
If you do not want patients to be able to cancel their own appointments at this time frame, you just need to make sure the disabled button has been selected.
Step 7 :
The next box is dependant if you would like the patient to receive a refund when they cancel their appointment. If the box is unticked, if the patient has paid a deposit they will be refunded. If ticked you will keep their deposit.
This button will depend on what you have in your terms and conditions within clinic.
Step 8 :
Once happy with this section, select save.
To fully set up your cancel/reschedule function within ANS, you will just need to add the tag to your templates.
To learn how to fully set up the cancel/reschedule function, visit our additional guide.
For further help on our advance booking settings, visit our additional guides.
Additionally, to help you fully utilise and understand your Aesthetic Nurse Software, we do offer 1-1 support zoom calls which can be booked here : Book a zoom call