The Alerts Page gives you full control over alerts for data monitored by all your devices. Create custom alerts to receive real-time notifications and never miss an environmental event again.
When you navigate to the Alerts Page, you’ll see a list of all alerts you have access to or have created. If no alerts exist yet, the list will be empty.
From this page, you can:
Creating Alerts
To create a new alert:
Click the Actions button in the top-right corner.
Select Create New Alert. This opens the Alert Configuration/Edit Page.
To create the same alert across multiple devices, select Create New Group Alert, which allows you to configure shared alert parameters. Expand the section below to find out more about configuring group alerts.
Group Alerts / Multi-Device Alerts [click to expand]
Group Alerts / Multi-Device Alerts [click to expand]
When selecting Create New Group Alert a pop-up will appear with the following configuration options:
Organization: Pre-selected based on your account. If you have access to multiple organizations, you can change this.
Devices: Select which devices this alert should apply to.
Parameter: Choose the parameter the alert will monitor.
Comparison Operator: Choose the logic/comparison (e.g., greater than, less than, equal to)
Value: Set the threshold value that will trigger the alert.
Click Create to continue. This will open the Alert Configuration/Edit Page with your group alert settings pre-filled. You can then complete the alert setup.
Editing Alerts
When you create an alert, you will be taken to the Edit Alert page to perform the initial alert configuration. This is the same page that you will see if you edit an existing alert.
Alerts can be edited in two ways:
Click Edit from the 3-dot menu on the Alerts List Page.
Click Edit in the top-left corner of the Alert Monitoring Page (above the alert name).
IMPORTANT
Please note that making any changes will reset the Alert and clear the Alerts Events history. It's treated as a newly created Alert. If you need to keep the Alerts Events history, then consider deactivating the current alert, removing all subscribers, and creating a separate new Alert, that way you can keep the historical timeline of the original alert.
Alert Setup Components
1. Basic Info:
Name: Give your alert a short descriptive name (max 30 characters).
Owner: the organization will be pre-selected, but can be changed if you have access to multiple.
2. Alert Conditions:
When setting up a new alert, this area will be empty and you must click Add Condition to begin setting the conditions.
Use logical operators to define thresholds, setting the trigger conditions based on a particular parameter such as permissible limits (e.g., PM2.5 > 25 µg/m³).
Adding Multiple conditions: You chain together multiple conditions that work jointly with AND/OR logic, this can be used to make more advanced alerts.
AND Conditions: All conditions must be true for the alert to trigger.
OR Conditions: Any single condition being true will trigger the alert.
3. Notification Settings:
Subscribers: Choose which users receive notifications for this alert. Users must belong to your organization and notifications will be sent to their associated phone and/or email address. If the person you want to notify isn't on the list, then you can add them as User.
Notification Method: The method by which the subscriber(s) will be notified. Email, SMS (text messaging), or both.
Message: Customize the alert message that will appear in the email and/or text message. You can include more information when the Alert is triggered such as actions that should be taken.
When you are done configuring or editing your alert, you must save your configuration. Be sure to click Create New or Save Changes to activate the alert.
Managing Alerts - Activating / Deactivating
You can activate and deactivate alerts as needed. Check the alert status to see if an alert is currently active or deactivated.
To activate or deactivate an alert:
Select the check box next to one or more alerts
Click the Actions button in the top-right
Select Manage > Activate or Manage > Deactivate
You can also Activate/Deactivate an alert from the Alert Monitoring page, click the Actions button in the top-right and select Manage > Activate or Manage > Deactivate
Monitoring Alerts
Monitoring allows you to view the full lifecycle of an alert:
When it was triggered
How long it stayed active
Associated sensor data
The first place you can monitor alerts is on the Alerts List page. Here you can see the current status of all your alerts and when they were last triggered. Below you can see the different alert statuses.
Alert Statuses:
Resolved (GREEN): The alert condition is no longer true and has cleared. You will get a follow-up notification that the alert is resolved.
Active (RED): The alert condition is true and has triggered. It will remain Active as long as the condition is true.
Deactivated (LIGHT GREY): The alert has been disabled (but not deleted).
Idle (DARK GREY): After a period of time, a Resolved alert will change to an Idle status, indicating that the alert has not triggered recently.
On the Alerts List Page, click the arrow to expand an alert and see its details.
Alert Monitoring Page:
The monitoring page shows a full history of alert activity.
There are two ways to access the Alert Monitoring Page
Click the Alert Name on the Alert List
Use the 3-dot menu and select Monitor
The alert monitoring page can be broken down into three key sections
Time Range
The timeline defaults to today’s data. Use the dropdown to select a preset range or define a custom range.
Event Graph
Shows a timeline of all triggers within the selected range.
Red marks indicate active periods.
Hover to see trigger times and durations.
Event Table
Located below the Event Graph, this table shows each instance an alert was triggered during your selected time range, including the date, time, and duration.
Expand rows to view a graph showing when the alert triggered.
Hover over the graph for more detailed information.
Downloading Chart and Table Data
You can download chart and table data from the Alerts Monitoring page.
Charts data for alert events can be downloaded as a PNG file.
To download chart data, follow these steps:
Expand one row from the Event Table. If multiple rows are expanded, the most recently expanded row will be the 'active' chart.
Click the Actions button in the top right, beneath the time range controls.
Select Download > Chart
Table data for the selected timerange can be downloaded as a spreadsheet file, in the .xlxs format (Microsoft Excel).
To download table data, follow these steps:
Confirm that you have the correct timeframe selected for the data you are downloading, this can be adjusted by changing the Time Range.
Click the Actions button in the top right, beneath the time range controls.
Select Download > Table Data
Alert Frequency Limits
To prevent excessive notifications, the system limits alerts sent in rapid succession.
If an alert is triggered multiple times in a short window, only the latest state is sent (within a 15-minute span).
Full details are always available in the Alert Event Table.
Video Guide
What's Next
Learn about References which can help you create advanced alerts that utilize functions and compare data from multiple devices.