Aethair devices are effortless, plug-and-play solutions right out of the box. Devices can be relocated from room to room or house to office and stay seamlessly connected.
If your Aethair IAQ or PRO is not reporting, it means it is unable to establish a network connection and communicate with our servers. Without a network connection, as long as the device has power, it will continue to log data and will upload that data when it re-establishes connectivity.
This includes scenarios such as a solid blue LED indicating the device is powered on but not transmitting data. If this issue persists even after power cycling and testing in areas with good cellular signal, further troubleshooting may be required.
Check for these common causes:
Power Source
Ensure that your device is plugged in and receiving power. If it is successfully powered, the LED status lights should light up accordingly to Status Lights guide. A 12VDC, 2A supply is recommended.
Cellular Connectivity
Ensure your device is ready to make a network connection.
Device Status
Check your Device Status and ensure it is Activated instead of Deactivated or Hibernated.
Location
Place the Aethair device in a location with good cell signal coverage. If you're in an area with a weak signal, you can consider deploying a WiFi hotspot.
If signal strength remains weak, consider using a signal booster or relocating the device to a higher elevation for better reception.
Restart
After making any changes, restart or power-cycle the device by removing power or unplugging the unit, waiting a few minutes and then reconnect power.
Allow 15 minutes until the status light becomes a solid blue and check the console or the app to confirm it's reporting again.
For devices like DustTrak, ensure a full power cycle is performed after replacing or reseating cables to re-establish communication.
WiFi
When adding WiFi credentials to the configuration, a cell signal is required to allow the settings to be pushed to the device.
If you continue to have issue, please reach out to us through the Messenger on the bottom right corner of the webpage. You can also reach out via email or phone and we'll help you get back up and running.
Advanced Troubleshooting and Device Return Procedures
If the above steps do not resolve the issue:
Contact Support: Before returning the device, consult with support to review the issue thoroughly.
Return the Device: If the problem cannot be resolved remotely, return the device for further analysis and repair.
Preventative Measures
Regularly inspect and maintain cables and connections to prevent communication issues.
Place devices in areas with optimal signal strength to ensure consistent data reporting.
Perform periodic power cycles to refresh device communication.