Skip to main content
Why Isn't My 1-Click Offer Displaying?

This article outlines why your 1-click offer might not be appearing and outlines common scenarios why this would occur.

Lillian avatar
Written by Lillian
Updated over a month ago

Here are the most common reasons your 1-click offer may not display:

  • The customer used an alternative payment method (see payment methods).

    • The customer selected an installment or wallet service (such as Affirm, AfterPay, Amazon Pay, Apple Pay, Google Pay, Klarna, Sezzle, Shop Pay Installments, Zip (QuadPay).

  • Your store has multi-currency enabled, and the order was placed in a currency other than your store’s default currency.

  • If the order was processed with PayPal, your store might not be approved for PayPal Automatic Payments

  • AfterSell is not enabled as your post-purchase page app in your Checkout settings.

  • The order was paid for using a gift card, COD, or it was a $0 (free).

  • The original order includes a subscription product, and the upsold product is also a subscription product.

  • The product's inventory is tracked, and the inventory level is zero or less.

  • The product is part of an order for local delivery.

  • The order must not have duties or landed costs

  • The Shopify platform is experiencing extreme load.


You can gain more detailed insights by utilizing the AfterSell "Order Browser" tab:

By reviewing each order in the Order Browser tab, you can discover the reasons why the offer was not displayed e.g.:


Did this answer your question?