You can create a subscription by going to Settings > POS > Subscriptions tab.
Then click on “+ Add subscription” and fill in the following fields, and finally click on the save icon:

If you want the subscription to automatically apply a discount when checking out certain services, you can add discount rules to the subscription.

To set this up, click on the pencil icon under “Rules per subscription.

A pop-up will then appear:
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Here you can select which services your customer will receive a discount on with the chosen subscription. Then, for each selected service, you can define:

At checkout, this discount will automatically be applied to the selected services.
If the customer books the service more often than allowed according to these rules, the discount will no longer be applied automatically, and the customer will need to pay the regular price.

A subscription can be sold via the POS by creating a new invoice.
Then select a customer in the top left corner (or create a new customer).
After that, you can add a subscription to the invoice by clicking on the following icon:
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By clicking on "Complete payment", a pop-up with a QR code will appear. Once the payment has been made, the subscription will be activated for this customer, and the customer automatically agrees to the salon’s subscription terms.

When a customer has purchased a subscription via the QR code payment, the subscription is activated. From then on, the full subscription amount will be automatically collected via direct debit on the 1st of every month.

If the subscription has ended (the frequency/number of collection periods has passed), the automatic debit stops, and no further balance will be added to the subscription.

You can find an overview of all subscriptions via Customers > Automatic subscriptions.
Each row shows the subscription status and whether an end date has been set. Here, you can perform the following actions:

When creating an invoice or booking an appointment for a subscription holder, a label will be displayed showing which subscription the customer has.

In addition, an icon will also be displayed in the calendar next to all customers who have an active subscription.
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⚠️ Note: if this icon is red, it means that there is still an outstanding payment for the subscription.

To check out with a customer who has a subscription, create an invoice and select the customer. Once the customer has made a payment, a balance will appear under the subscription. The selected treatment that is part of the subscription will automatically apply the discount on the invoice.

To finalize the payment, click on "Subscription" under payment method (see screenshot below) and complete the transaction. The system will then deduct the amount from the subscription balance and register the frequency. This ensures that the customer cannot use the discount more times than allowed.

⚠️ Note: If a customer has not paid for their subscription, no balance will be shown under the subscription (see screenshot below). The selected treatment that is part of the subscription will then not automatically apply a discount to the invoice.

When you select "Subscription" as the payment method, the system will indicate that there is insufficient balance to pay the invoice (see warning at the red arrow). In this case, you are advised to choose a different payment method.

You can easily track subscription sales via Reports > Sales > Subscriptions. Here, you can monitor the sales of each subscription type based on your selected period. Learn more about this report here.

A reversal means undoing a direct debit payment. Through this feature, Aimy automatically sends a message to the customer who had their payment reversed, asking them to pay the subscription via WhatsApp. Three reminder messages will be sent over the course of one week. After that, the responsibility lies with the salon itself.
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⚠️ Note: This feature can only be used if the WhatsApp add-on is activated. Click here for more information.