To access the portal, users need to be “Active”. On the user listing page, the “Active” column indicates which user is active or in other words has access to the portal.

Yes means the user has access to the portal, whereas, No means don’t have access.

To activate a user, follow these steps:

1. Hover over Administration and click Users.

2. Look for the user you want to activate and click the Actions button and select Edit.

3. On the User edit form, scroll down and check “Active”.

4. Click on Save.

Now the user can access the portal.

To deactivate the user, simply uncheck “Active” and click on Save.