All merchants receive access to our support team on live chat for technical questions, troubleshooting, and platform guidance.
Higher-tier and fully managed plans include increasing levels of proactive optimization, testing strategy, implementation assistance, and hands-on management from our team.
Self-Guided
The Self-Guided plan is designed for merchants who prefer to build, manage, and optimize their Alia experience independently.
Self-Guided Scope of Support: https://docsend.com/view/jdry2w3egp98jmfk
Guided Launch ($0–$200/month)
The Guided Launch tier includes onboarding assistance and guidance to help you get up and running successfully with Alia.
Guided Launch Scope of Support: https://docsend.com/view/7qcrjfwfhwn9fp8t
Managed Growth ($201–$400/month)
Managed Growth includes ongoing optimization support and strategic guidance from the Alia team.
Managed Growth Scope of Support: https://docsend.com/view/c9ximcq3ktxc769w
Managed Growth Plus ($401–$800/month)
Managed Growth Plus provides a more hands-on optimization experience with increased strategic involvement from the Alia team.
Managed Growth Plus Scope of Support: https://docsend.com/view/uenrm7n72h4dbtxe
Advanced Managed Growth ($801–$1,199/month)
Advanced Managed Growth is designed for brands seeking deeper strategic partnership and more advanced optimization support.
Advanced Managed Growth Scope of Support: https://docsend.com/view/6893nqdcfi487r39
Strategic Managed Growth ($1,200+/month)
Strategic Managed Growth is our highest level of service and is intended for brands looking for a dedicated strategic growth partner.
Strategic Managed Growth Scope of Support: https://docsend.com/view/d35b25w8jgafa44c
Need Help?
If you're unsure which support tier applies to your account or have questions about your current level of service, reach out to our team through the Alia dashboard or contact support and we'll be happy to help.