Access your Alia admin
To open your Alia admin:
From your Shopify admin, go to Apps > Alia.
This will open the Alia dashboard inside your Shopify admin.
All popup settings, campaigns, analytics, integrations, and account configuration are managed from here.
Team member access to Alia
Alia doesn't have separate user accounts or logins. Access is managed entirely through your Shopify store.
As long as someone has access to your Shopify store and the appropriate app permissions, they'll be able to access Alia through the Shopify admin.
To give a team member access to Alia:
From your Shopify admin, go to Settings > Users > Roles.
Edit an existing role or click Add role to create a new one.
Scroll down to the App permissions section.
Enable Alia.
Click Save.
Anyone assigned to a role with Alia app permissions will be able to access the Alia dashboard when they log in to your Shopify admin.
This same process applies whether you're granting access to an internal team member or an outside agency or partner. Add the agency's user to your Shopify store with a role that includes Alia app permissions, and they'll inherit access the same way an employee would.
Note: If a team member can access Shopify but doesn't see Alia under Apps, verify that their Shopify role includes permission to access the Alia app.
Removing team member or agency access
To fully offboard a team member or agency partner from Alia:
Remove them from your Shopify admin staff, or remove Alia app permissions from their assigned role. This immediately revokes their ability to access the Alia dashboard and stops any subscriber data exports they had access to.
Check whether the departing party had created any Alia API access keys. API and webhook access is only a concern if keys were created for their use, if so, delete those specific keys from your API settings. If no keys exist, there is nothing further to address on that front.
Removing Shopify access is the single action that covers confirming who has access, revoking that access, and stopping data exports, since all three are tied to the same Shopify permission.