1. What does Pay-per-Task mean, and how does payment work?
Answer
In a pay-per-task project, you are paid for each task or data row that successfully completes review and is moved to the DONE queue.
Key Notes
Payment details are visible before starting the project and within the project details.
Tasks are paid only after review and approval.
2. What does Pay-per-Accepted-Task mean?
Answer
In a pay-per-accepted-task project, payment is issued only for tasks that pass quality review and are marked as Accepted. Passing the review cycle and being "Accepted" are two different steps.
Key Notes
Payment information is available before starting the project and in project details.
Tasks that are completed but not accepted are not paid.
Payment timing depends on the review and acceptance process.
3. I was hired through Upwork and don’t see payment methods on Alignerr. How will I get paid?
Answer
If you were hired through Upwork, you do not need to connect a payment method on Alignerr.
Key Notes
All payments are handled directly through Upwork.
Alignerr does not manage or process Upwork payments.
Your compensation will follow Upwork’s standard payment flow.
- Please note that Upwork only handles your final payment; they do not have information regarding project pay or hours.
4. Can I choose or link any payment method I want?
Answer
Payment methods are determined by your country or region. Only one payment provider is enabled per country to meet regional compliance requirements.
Key Notes
The available payment method is shown on your Alignerr Home page.
If Stripe is shown, PayPal will not be available (and vice versa).
You can view payment details under Settings → Wallet.
You cannot change your payment provider, but you may update details such as bank account or email.
5. Can I use someone else’s bank account for payments?
Answer
Yes, you may use another person’s bank account if you choose.
Important
Alignerr is not responsible for issues related to third-party accounts.
This includes failed transfers, delays, or disputes.
We strongly recommend using an account that is secure and accessible to you.
6. When do I get paid?
Answer
Alignerr follows a weekly billing and payment cycle.
Billing Cycle
Runs from Monday to Sunday
All approved work completed during this period is included
Payment Timeline
Payments are made by the following Friday
Paid via your connected payment method (e.g., Stripe or PayPal)
Example
Work completed between April 21–27, 2025
Payment issued by May 2, 2025 (Friday)
Note
The Earnings tab updates only after payment is fully processed.
7. Can I change my currently connected payment method?
Answer
Yes, your payment method can be reset.
What’s Required
You must complete Persona identity verification again
This is a security measure to protect your account
Once verification is complete, you can reconnect your payment details.
8. How can I review payment details or invoices?
Answer
Payment details depend on the payment provider used.
PayPal
Log into your PayPal account
View transaction details and invoices
A confirmation email is sent after each payment
Stripe
Log into your Stripe account
View your complete payment history and transaction details
9. What payment and billing modes are available for projects?
Answer
Projects can be configured with one of the following billing modes:
Available Modes
Per Hour
Per Task
Per Task per Turn
This choice is permanent and must be set before entering Calibration or Production.
10. How do Per Task and Per Task per Turn payments work?
Per Hour Projects
Labelers and reviewers are paid hourly
Per Task Projects
Labelers are paid per completed task (DONE status)
Reviewers are always paid hourly
Per Task per Turn Projects
Payment is based on the number of turns (e.g., messages)
Reviewers are paid hourly
Important Restrictions
Upwork contributors are always paid hourly
Task rates are fixed per project but may change over time
The rate used is the one active at submission time
12. What does Pay-per-Media-Hour mean?
Answer
In pay-per-media-hour projects, payment is based on the duration of media submitted.
Example
Uploading a 1-hour video earns payment for one media hour
Payment is tied to media length, not time spent editing or uploading