In All Gravy, access is controlled by:
Permission (per person)
Set from the People directory under “Edit permissions”.
Four options: Admin, Editor, Manager, Employee.
Defines access across modules like Insights, Pulse, Surveys, Reports, Handbooks, Academy, Feed, To-do lists, Chats, People Directory and Settings
Before you read on: permission is not the same thing as a role. A role under Directory is a job-title tag used for filtering and for targeting content, and it grants nobody any access at all. If someone cannot do something, their permission is the thing to change, never their role.
Admin
Who it’s for: HR/Leaders
What it means:
Full access to all modules (Insights, Pulse, Surveys, Reports, Handbooks, Academy, Feed, To-dos, Chats, People Directory, Settings), depending on what your org has activated.
Can manage the organisation setup: locations, areas, districts, integrations, and general settings.
Can invite / remove users and change their roles and permission packages.
Can see insights and reports across the whole organisation where the package allows (engagement, usage, surveys, etc.).
Only an account admin can edit roles for other users.
Editor
Who it’s for: People who build and maintain content, but don’t need full account control.
What it typically means (high level):
Can create and update content in modules like Handbooks, Academy, Feed, To-do lists, Surveys, depending on the permission package.
Usually cannot change core organisation settings – that’s reserved for Admins.
You can think of Editor as:
“I run the show content-wise, but I don’t re-wire the system.”
Manager
Who it’s for: Local leaders – e.g. restaurant managers, store managers, shift leaders.
What it means:
Same app experience as employees, plus extra rights tied to their locations.
The Manager role is always scoped to an “Area” , so they only see and act on what’s relevant to their locations.
Typically can:
View local insights / reports for their stores (retention, engagement, usage) where the package allows.
Send targeted feed posts, messages, and tasks to their teams.
Manage some local operational content (e.g. to-do lists for their location).
Managers are your frontline band leaders – strong control in their “section”, but not across the full orchestra.
Employee
Who it’s for: All regular team members using the app.
What it means:
Uses the app to:
Read feed posts & chat with colleagues.
Access handbooks, training (Academy), to-dos, surveys, whistleblower, etc.
Cannot:
Change organisation settings
Create and Edit articles
Create Events and Broadcast
Create To do Lists
Add new users
Manage other users
Access admin-level insights or permission settings
Employees are the audience and performers, not the sound engineers.
Other permissions you may come across
The four above are what you choose from in “Edit permissions”. All Gravy has five further permission types, which you may see referenced in other articles or in a reply from us:
Super Admin — All Gravy's own support access. It is not something a customer account can grant
Creator — builds content and can also reverse a deactivated employee
Content Creator — content only, narrower than Creator
Staff Manager — manages people, including reactivating a deactivated employee
HR
Two of these cannot be granted by an account admin. If you try to give somebody Super Admin or HR, the change is dropped without an error message. If you need one of them, chat with us rather than trying again.
This is also why reactivating a deactivated employee is not Admin-only: Admin, Creator, Super Admin and Staff Manager can all do it.
In Summary:
Admin – Full control of All Gravy. Can manage users, locations, settings and integrations, and access all available modules and insights across the organisation.
Editor – Content and communication owner. Can create and manage content like handbooks, training, feed posts, surveys and to-do lists, but doesn’t control core account settings.
Manager – Local leader. Has extra rights for their assigned locations (area/district), such as viewing local insights and sending content to their team, but not full account-wide admin access.
Employee – End user. Uses the app to read updates, chat, complete training and tasks, and respond to surveys, with no admin or configuration rights.