We show you how much money you can withdraw. You can see the amount by pressing on the Withdraw button on the Balance page as shown below ⬇️
If you have money to withdraw and the withdrawal does not go through, it can be because we do not have your bank account information 💳
🏦Check that you have a bank account registered to your account under 'settings', then click 'your profile'. If your bank account is not correct there, then please edit your information and click save.
If that number is zero, it can be due to a few different reasons.
So let's figure out why! 🕵️♂️
Potential reasons why you have 0 kr. to withdraw
1) You have not completed any shifts in this payroll period 🙈
2) Your shift has not been approved yet ✅
3) You have training still to finish 🎓
4) You have withdrawn up to your limit 💸
5) Your company has just done a salary run 💰
1) You have not earned anything this period 🙈
With each completed shift, you earn money which is then shown in All Gravy. You can see in the app under 'Shifts' how many shifts you already completed.
Remember that the payroll period is different from company to company. You can see the exact dates of your payroll period on the 'Balance screen' and the 'Shift screen'.
🗓 A payroll period could, for example, be 20th August to 19th September - any shifts you have taken in this period will be paid out on the last business day of September.
Once the payroll period closes, your company will have sent that salary through to be paid out on payday, and therefore, you will not be able to withdraw money from this period (as you would then get paid the money twice).
As soon as you take the next shift, you should be able to withdraw again. 🎉
2) Your shift has not been approved yet ✅
This depends on how your employer has set All Gravy up.
Most accounts release your earnings only once your manager has approved the shift. Some accounts release them as soon as the shift is completed, whether or not it has been approved.
If your shift is showing under 'Shifts' but the money is not on your balance, approval is the most likely reason. Your manager approves it in their app or in your workplace's scheduling system.
3) You have training still to finish 🎓
Some employers require you to complete a specific quiz or Academy course before you can withdraw. Until it is finished, the Withdraw button stays unavailable even when you have money earned.
Check Academy in the app for anything still outstanding. Two things catch people out: a course counts as complete only when every module is fully finished, and a quiz usually needs every answer correct to pass.
4) You have withdrawn up to your limit 💸
You can withdraw up to 50% of what you already earned. This is to ensure you have enough money for bills at the start of the month.
If you're unsure about how much is frozen, you can go to 'Bills & Goals' and check it there.
There are two ways how your money can be frozen:
1️⃣ Create bills & goals and freeze them. (This means that we will freeze that amount, and therefore you will not be able to withdraw a bigger amount than your bills and goals. )
2️⃣ You did not set up or freeze your bills and goals.
Read about the explanations below.
1️⃣ You set up your bills & goals
If you set up your bills and goals and froze them on the 'My money' page in All Gravy, you can withdraw half of what you've earned, but never more than what you are saving for your bills and goals.
2️⃣ You did not set up your bills & goals
If you did not add any bills on the 'My money' page or did not mark them as frozen, half of your earnings will be frozen while you can withdraw the rest. So 50% of your earned salary can be withdrawn.
5) Your company has just done a salary run 💰
When your company runs salary, they report your salary and send the money to be distributed to your account - therefore, it is not possible to withdraw from this payroll.
So if your payroll period is for example 16th - 15th, once you reach the 16th you go into a new salary period and can only withdraw from that period once you have finished shifts.
Early withdrawal is available in Denmark, Norway and Sweden. If none of the reasons above match your situation, contact us in the chat with the email address on your account and we will look into it.