This integration lets you create a patient from Allisone directly into your 3Shape Unite in a single click. No more entering the same information twice.
This article will guide you through:
Connecting your 3Shape account to Allisone
Syncing your first patient to Unite
Before You Begin
You will need:
An Allisone account
The Allisone+ connector installed on your computer, in version 2.20.0 or later. If your version is older, the "Sync to Unite" button will appear greyed out — contact our support team via chat to update it.
A 3Shape Unite licence linked to your 3Shape Account.
Your 3Shape Account credentials (the email and password you use to log in to 3Shape).
If you don't have a 3Shape Account yet, follow the official 3Shape guide to create one first.
Tip: Use the same work email on Allisone and on 3Shape. It will make practice-level tracking much clearer.
Step 1 — Connect Your 3Shape Account
You only do this once. After that, syncing a patient takes just one click.
In Allisone, open My Settings (top-right menu).
Go to the Integrations tab.
Find the 3Shape card and click Sync my account.
A new browser tab opens on the 3Shape login page. Enter your 3Shape Account credentials and confirm.
You are redirected back to Allisone. The 3Shape Unite card now shows Connected with a green toggle.
🎉 That's it. You can now sync your patients.
Step 2 — Sync Your First Patient
You can sync a patient from two places in Allisone:
From the X-ray fullscreen view (where you validate the X-ray analysis)
From the patient file, in the action bar.
Wherever you are, just click Sync to Unite: within a few seconds, the file is synced to Unite.
What happens after a sync
The patient is sent to 3Shape Unite, which creates the record and handles any duplicates on its side.
To find the patient again, open them directly in 3Shape Unite.
⚠️ The sync is one-way only. Data flows from Allisone to 3Shape Unite — changes you make in Unite are not reflected back in Allisone.
Troubleshooting
The Sync to Unite button doesn't appear or is greyed out. This is usually because your Allisone+ connector is older than version 2.20; in that case contact our support team to update it.
I see "Sync failed, please try again." This is usually a temporary network issue. Click Retry. If it happens twice in a row, check that 3Shape Unite is running on your computer.
I see "You need to reconnect your 3Shape account." Your 3Shape session has expired. Go to My Settings → Integrations and click Sync my account again.
I don't see the 3Shape Unite card in my Integrations tab. The integration has not yet been enabled for your practice. Contact your practice administrator or Allisone support.
FAQ
Do I need to pay extra to use the 3Shape integration?
The integration is included in your Allisone plan during the launch phase. You still need a valid 3Shape Unite licence on your end.
What patient data is sent to Unite?
Only the basic information needed to create the record: first name, last name, date of birth.
Can I sync multiple patients at the same time?
Not yet. For now, each patient is synced one at a time. Bulk syncing is on the roadmap.
My practice has multiple locations. Does it work?
Yes, but in this first version you can link one Allisone practice to one 3Shape practice. If you work across multiple sites, switch the active practice in Allisone before syncing.
Can changes I make in 3Shape Unite come back to Allisone?
No. The sync is one-directional, from Allisone to Unite only.
Need Help?
Chat with us from the bottom-left corner of Allisone.
Or write to us at support@allisone.ai.
We typically respond within a few hours on business days.