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When you complete your intake questionnaire and request medication, the pricing for your prescribed treatment is clearly displayed in your patient portal before checkout. If you’re interested in additional medications, you can view pricing and place orders directly on the ‘Shop’ page in your patient portal. You’ll always see the full price before being charged, and there are no hidden fees. If you ever have questions about what your charge includes or when billing occurs, our team is happy to walk you through it!

Amble Health accepts several convenient payment options. You can pay securely using major credit or debit cards, including Visa, Mastercard, American Express, and Discover. Payments can also be made with Google Pay or Amazon Pay, and in some cases, direct bank payments may be available.

We also accept FSA and HSA cards for eligible medical expenses. If you plan to use your insurance for reimbursement, we can provide detailed receipts to submit directly. Additionally, we’re happy to provide a Letter of Medical Necessity. You can send us the request from your HSA or FSA provider, and we’ll coordinate with your doctor.

Amble Health supports select pay-later options, including Affirm, Klarna, and Afterpay, for initial orders only. These services operate under their own payment plans and cannot be used for automatic renewals of monthly or multi-month subscription plans. If you choose to pay with a third-party financing provider, your repayment amount, schedule, and any interest or fees are determined by such third-party financing provider and may increase the total repayment obligation owed.

Patients who wish to use a pay-later provider may explore virtual cards offered within these apps. These virtual cards can be added as a standard payment method to allow renewals to process normally while payments are managed through the chosen provider. Please note that virtual cards are typically one-time use and valid for 24 hours, so they are suitable for resolving a failed balance but not for ongoing recurring payments.

For ongoing subscription orders, payments must be processed using the payment method saved in your patient portal. You can update your payment method by logging in and navigating to Account > Billing and Shipping > Edit, then feel free to let our support team know so we can confirm it’s applied correctly.

After enrollment, your provider will create a treatment plan tailored to you. A consultation with your medical provider is required prior to dispensing any prescription medications. Only after a medical provider determines you are eligible for a prescription medication will one be written, filled, compounded, or shipped. If medication is prescribed, it will be delivered in one- or three-month supplies depending on your prescription and provider recommendations. Your subscription gives ongoing access to medication and provider support throughout your plan.

Refills are automatic, so you don’t have to reorder each month. You can check your upcoming shipments and dosing schedule on your dashboard.

You also have full control over your auto-refills. To pause, delay, or resume a treatment:

If you need to pause or cancel future shipments, submit a request through your dashboard or email hello@joinamble.com at least 15 days before your next scheduled refill. When a treatment is paused, refills and payments will be on hold until you resume. After making changes in your portal, please notify us so we can verify that the updates were applied successfully. Refills that have already been processed or shipped cannot be refunded.

You can request a dosage adjustment or other treatment changes directly from your patient portal. Every request must be reviewed and approved by your provider to make sure your care stays aligned with your treatment plan.

To adjust your dose:

Once submitted, your provider will review the request and determine the appropriate next steps. In some cases, if a dosage change is approved, your current plan may need to be paused and a new order placed. Our team can help guide you through that process if needed. If you’ve already submitted a request and have questions, or if you’re having trouble locating the Adjust Dose option, just reach out. We’re always happy to help.

Subscriptions are designed to make your treatment consistent and convenient. For standard month-to-month plans, you have full flexibility; you can pause, delay, or cancel future shipments at any time, and billing will stop when you make those changes. Extended membership or multi-month plans provide discounted pricing in exchange for committing to several months of treatment at once. When you enroll in one of these plans, you agree to a non-refundable commitment for the full term. Once any part of the treatment has been dispensed, processed, or shipped, we are unable to issue refunds for the remaining months.

If you no longer wish to receive future shipments under a multi-month plan, we can cancel the remaining fulfillment to avoid unnecessary dispensing, but unused months cannot be refunded. Your prescriber is always available to support any questions about your treatment or dosage needs.

Yes. If you decide to cancel before your prescription has been sent to the pharmacy, please contact support through your portal as soon as possible. Acting quickly gives the best chance to stop the process before the prescription is issued.

Once your prescription has been issued, we can request a cancellation with the pharmacy. Approval depends on the pharmacy and how far along your order is in the fulfillment process. If the pharmacy can cancel the order, a $100 nonrefundable clinical fee will apply, as the prescription has already been processed. Please reach out to support promptly so we can review your order status.

Prescription medications are made specifically for you and cannot be returned once delivered. Once your current order is complete, no further action is required, and future charges will only occur if a refill is processed. If you are on a standard month-to-month plan, you can manage your subscriptions by pausing, delaying, or canceling future shipments at any time. Billing will stop once changes are applied.

For extended membership or multi-month plans, refunds are not available for any portion of the plan that has already been dispensed, processed, or shipped. We can cancel the remaining shipments to avoid unnecessary dispensing, but unused months cannot be refunded.

If you’re considering changing your dosage or making other treatment modifications, you can request adjustments through your patient dashboard. All changes must be reviewed and approved by your provider to ensure your care remains aligned with your treatment plan. Pausing your current plan and placing a new order may be required for dosage changes, and our team is here to guide you through that process. Your prescriber is always available to support any questions regarding your treatment and dosage.

Once approved, your prescription is transmitted electronically to the pharmacy for processing and fulfillment. Standard pharmacy processing time is approximately 7 to 10 business days. Business days are defined as Monday through Friday and do not include weekends or recognized holidays.

While many orders are completed and shipped sooner, processing times can vary based on pharmacy volume, medication preparation requirements, and shipping schedules. For this reason, we recommend planning around the full 7 to 10 business-day timeframe to ensure continuity of care and avoid any interruptions in treatment.

It’s completely normal for your order to show as “pending” or “pending shipment,” and not receive tracking, while the pharmacy is preparing your medication. The status may remain unchanged until the order ships. Tracking is typically created after your medication has been fully prepared and a shipping label has been generated.

After approval, your prescription is sent to the pharmacy for fulfillment. During this processing time, the status in your portal may not change. Some pharmacy partners do not update tracking information in the portal as the order moves through preparation.

We recommend signing up for UPS My Choice or FedEx Delivery Manager. They are free tools that give you more control over your shipments, including real-time alerts and delivery options directly with the carrier.

If your order goes beyond 10 business days without shipping updates, please contact support. We understand that timely delivery is important, and we’re here to help. Once you reach out, we will contact the pharmacy directly to request a detailed status update on your order. As soon as we receive a response, we will follow up with you and keep you informed every step of the way.

We strongly recommend double-checking your shipping details before placing your order and planning around any travel or vacations. Before approval, you can update your shipping address in the patient portal or message support to update your shipping address.

Once your prescription has been issued and sent to the pharmacy, address changes are not guaranteed. At that stage, we can reach out to the pharmacy to request an update on your behalf, but changes depend on how far along the order is in processing. If you need to request an address change after approval, please contact support as soon as possible. We will do our best to work with the pharmacy and see what can be accommodated.

If your medication arrives damaged, incorrect, or does not match what you expected, please contact support immediately and provide clear images of the medication and its packaging to help us assist you quickly.

Our team will review your documentation and coordinate with the pharmacy or your prescribing provider as needed. Please note that any determinations regarding the safety, dosage, or medical guidance for your medication will come from your prescriber or the pharmacy, ensuring all clinical decisions are made by qualified professionals.

All of our pharmacy partners are licensed compounding pharmacies located within the United States. They adhere to applicable state and federal law, reflecting our commitment to providing quality medications. The specific pharmacy assigned to your prescription is determined automatically based on several factors, including your state of residence, the medication and dosage prescribed, pharmacy volume, and current fill times. For this reason, we are unable to accommodate requests for specific pharmacies.

If your prescription is approved, the assigned pharmacy will be listed on your prescription in your patient portal. We thoroughly vet all our pharmacy partners to ensure consistent quality. If you have any questions or concerns about your pharmacy or the fulfillment process, please don't hesitate to reach out. We're happy to provide additional guidance and support.

Your provider may adjust your dosage or the formulation to better fit your individual needs and how your body is responding. These adjustments are made carefully to ensure alignment with your treatment goals.

All questions about your prescription or dosage should be directed to your prescribing doctor via the portal. If you need assistance contacting your doctor or the pharmacy, please send us a clear photo of your full prescription label, showing the medication name, concentration, and dosing instructions. Providing your prescription label allows us to offer accurate guidance while protecting your safety and privacy.

Please note that customer support cannot alter or control the prescribed dosage. If you notice any issues with your received medication, such as discrepancies in appearance, packaging, or instructions, please refer to the Shipping and Order Status section under “What should I do if I notice an issue with my received order?”

Please note that our general customer service team are not medical professionals and cannot provide guidance on dosing or how to take your prescription. For questions about your medication, you can contact your pharmacy using the contact

information listed on your prescription. You can also reach out directly to your prescribing provider through your secure patient portal. Prescribers answer messages in the order they are received. Response times are typically about 3–4 business days. For billing or general inquiries, our customer support team is happy to

help.

Any dosage changes must be approved by your prescribing doctor. If you are on an active treatment plan, you should pause your current plan and place a new order through your portal. Your provider will review your medical intake and determine the most appropriate dosage for you. For more information, please refer to the Treatment section titled Adjusting Your Treatment.

We understand that our patients have diverse needs. Some may be new to compound medications, while others may have been on treatment for over a year. Our programs are designed with this in mind. Dosing is carefully mapped out to ensure you have the correct amount to last until your next refill.

It is important to note that deviating from your prescribed dosing schedule may create gaps in treatment, which could result in needing a refill sooner than expected and the corresponding charge. We are happy to accommodate these situations, but we want to ensure all patients are informed about the potential impacts of dosing deviations. Requests that fall outside our designed programs may not be accommodated due to the standardized fills used by our pharmacy partners.

For any questions about your treatment, schedule, or subscription, our team is here to help. Reach us through your patient portal or by emailing hello@joinamble.com.