Here are some FAQ's that may get you the answer you are seeking before we are able to reply:
I just signed up, now what?
Now is a great time to message your doctor. For a better outline of what comes next please check out our article on getting started!
How quickly will I hear back from my doctors?
Typically, in most cases, doctors respond within 24 hours, but please keep in mind that it may take a few business days depending on your state and assigned provider. Your provider will carefully review your chart and medical intake and will reach out to you through our secure HIPAA-compliant portal with any additional questions or clarifications. Moving forward, you can easily communicate any medically related inquiries through this portal. We are here to support you every step of the way.
How will I know I am approved?
Once approved you will get an email that your doctor has messaged you. Your doctor will let you know in the doctor's chat via message after they have reviewed you.
I was approved, when will my order arrive?
Once you are approved and your script is sent via eRx the pharmacy quotes 7-10 business days. Please note that business days will not include weekends or holidays.
How do I change my address on my current order?
Once your medication has been prescribed the address associated with the eRX cannot be changed. Future refills can be adjusted moving forward and we always suggest contacting us to ensure accuracy. We kindly ask you to keep things such as vacations and trips out of town in mind along with our estimated timeline when ordering and refilling.
What pharmacies do you use?
All our pharmacy partners are licensed 503(a) compounding pharmacies situated within the United States. They strictly adhere to FDA guidance and regulatory compliance, reflecting our commitment to delivering products of the highest quality and safety. The pharmacy we use depends on state and volume, amount other facts but are all vetted thoroughly by our team. Once you are approved your pharmacy will appear on your script in your portal. Thanks!
Why was I charged?
When you enroll you will see a pending charge. Once approved this will move to posted - meaning it will come out of your account. If you are not approved by the doctor the pending charge will fall off in roughly 5 business days.
My portal says pending and has not been updated. Did I do something wrong?
Only certain pharmacy partners utilize the technology for the portal to automatically update. If your portal is not updating, no worries. Most of our other partners will send you shipping information when your medication is sent. We always recommend signing up for FedEx and UPS delivery notifications for your address.
Why do you not offer phone support?
We currently do not offer phone support to keep the price of our program competitive. Our staff is available 7-days a week to address any concerns you have via chat or email.
My dosing seems off, what is going on?
Different pharmacies may compound medication at different strengths. This can be confusing at times. If you have any questions about your medication specifically please message us your medication - including the label and we'd be happy to assist you!
I need assistance with refills, can you help me?
We have an article written for refills here.
Please keep in mind you won't need to refill until month 4 on a starter pack or unless you are on a high dose.
Starter Packs:
Semaglutide (Months 1-3): 0.25mg - 1.0mg
Tirzepatide (Months 1-3): 2.5mg - 5.0mg
High Doses:
Semaglutide Months 4+: 1.5mg+
Tirzepatide (Months 4+): 7.5mg+
I want to work with amble, do you have a referral program?
We are in the process of launching a referral platform for all customers in the next 5-6 weeks! We appreciate your support so much!
I want to cancel but I have already been scripted. What can I do?
We are sorry you want to cancel but want to respect your choice to make the best medical decisions for you! Since your visit has already taken place and the medication has been sent to the pharmacy via eRx, we will need to reach out to them to see if we can accommodate your request. Please know, that being able to cancel will depend on the pharmacy and where in the process your compound is. There is a non-refundable fee of $100 for cancellations if it can be accommodated - this is because we have already incurred the numerous costs associated with starting your treatment. Please message us for more details.
I want to cancel before I have been scripted. What can I do?
Please message us and the doctor's chat as soon as possible. The doctors can approve extremely fast - so the quicker you contact support and the doctors to stop the process, the better chances we have of not needing to issue a cancelation fee!
If I am declined will I be charged?
If you are medically disqualified you will not be charged.
I want to cancel after I receive my medication. What can I do?
Unfortunately, medication cannot be returned. Once you receive your medication you will have to complete the requisite billing associated with it. When this billing is complete you will not have to cancel. You will only be charged if you refill your medication.