At Amplify, we strive to provide a seamless experience for all our customers. Below are the conditions under which refunds may be granted and the steps to request one.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Duplicate Charges – If you were mistakenly charged more than once for the same purchase.
Billing Errors – If an incorrect amount was charged due to a system error.
Canceled Subscriptions – If you requested to cancel your subscription and were still charged by the system.
Class Cancellations by Amplify – If a class is canceled by the studio and a refund is requested instead of a class credit.
Medical or Emergency Reasons – If you are unable to attend due to a medical condition, injury, or emergency services work (documentation required).
Refunds will not be issued for:
Missed classes due to personal scheduling conflicts.
Expired credits or subscriptions that were not used within the validity period.
Late cancellations (within 12 hours of a scheduled class) unless a valid medical document or emergency reason is provided.
Non-refundable purchases, such as promotional offers, gift cards, or discounted credits.
2. How to Request a Refund
To request a refund, please submit a "Refund Request" ticket through our support chat and provide:
Your account details (name and registered email).
Transaction details (date of purchase, amount, and payment method).
Reason for the refund request (including supporting documentation if applicable).
Once we confirm your refund, it may take between 5-7 business days to be reflected in your account.
3. Refund Processing Time
If your refund is approved:
Payments made via credit/debit card will be refunded to the original payment method within 7-10 business days, depending on the bank.
Payments made via third-party platforms (e.g., ClassPass, Urban Sports Club) must be requested directly through those platforms, as we have no access to their system.
Refunds for medical or emergency-related requests may require additional processing time for verification.
4. Alternative Compensation
In certain cases, instead of a refund, you may be offered:
Class credits that can be used for future bookings.
Extension of credit validity if the issue was due to a valid medical or emergency reason.
If you prefer a refund instead of alternative compensation, please mention this in your request.
For any questions or concerns, please reach out to our support team.