Angi utilizes Temporary Phone Numbers – a feature that is designed to enhance customer trust and privacy.
By ensuring homeowners feel secure and confident in their interactions, we anticipate happier and more satisfied customers. We also expect the improved experience for homeowners will reflect well on you, leading to more successful connections.
Note: a homeowner’s temporary number expires after 30 days. We recommend asking homeowners for their direct phone number so you can keep in touch after the 30-day window.
In a web browser:
Sign in to your business account.
Hover over My business and select the Connected numbers tab.
From there, you’ll be prompted to enter at least one name and phone number, from which texts and calls to homeowners will be sent. Note: when you call a homeowner’s temporary phone number, they will see your real business number. Learn how to brand your caller ID if needed here. Texts will be delivered via temporary phone number.
If you need to edit, delete, or add additional phone numbers for calling and texting homeowners, you can go to the My business tab and select Connected numbers at any time. Make sure your contact information stays up to date so you can seamlessly connect with homeowners.
Angi for Pros app:
Sign in to the Angi for Pros app.
Tap the Account icon in the top right corner and select Connected numbers.
You’ll be prompted to enter at least one name and phone number, from which texts and calls to homeowners will be sent. Note: when you call a homeowner’s temporary phone number, they will see your real business number. Learn how to brand your caller ID if needed here. Texts will be delivered via temporary phone number.
When you successfully add at least one business number, you’ll see this success screen and have the option to add additional numbers if needed.
If you need to edit or add additional phone numbers for calling and texting homeowners, you can go to the Account tab and select Connected numbers again at any time.
Tips to connect:
Brand your caller ID so homeowners know you’re calling. When using a cell phone, you can go directly to your mobile carrier and set your caller ID to your preferred name - ideally, this is the same company name you have listed on Angi.
2. Ensure your number is registered with analytic providers. If you're unable to connect with a homeowner's temporary number, it's possible that your mobile carrier is blocking the call from being connected. This can happen for various reasons, but registering your number will provide a proof point for your mobile carrier and will help ensure a seamless connection.
To reach T-Mobile's analytic provider directly, please register your telephone number at https://portal.firstorion.com.
To reach all other major mobile carrier's analytic providers, please register your telephone number at www.freecallerregistry.com
3. If you’re using a Google Voice number as a connected number, be sure your Anonymous Caller ID setting is off. If you are using a Google Voice number as a connected number and are unable to dial out, please check the settings within your Google Voice app. The "Anonymous caller ID" setting must be turned OFF in order to make outgoing calls from your Google Voice number successfully.
4. Contact the homeowner via the method they prefer. Once connected, simply confirm the best way to stay in touch.
“What’s the most convenient number for us to reach you in the future?”
5. Respond quickly. The majority of closed leads are won by the first pro to contact the homeowner.
Frequently asked questions:
How long do the temporary numbers last?
The temporary number will expire 30 days after you receive the lead - this creates a more up-to-date experience, while respecting homeowner privacy.
Our internal data shows that 80% of leads are actioned as won or lost within the first 18 days of receiving a lead.
Pros can share their phone numbers to stay in touch after the 30 day period.
2. Will my leads that currently display a temporary phone number with an extension be updated with a new temporary number?
No, this change only impacts new leads. Your old leads will continue to include an extension.
3. If I receive more than one lead from the same homeowner, will the same temporary number be used for each lead?
Each lead you receive will have a different temporary number.
4. Will Angi block homeowners or pros from sharing their real phone numbers to connect outside the Angi platform?
No, you are free to ask the homeowner for their real phone number.
After connecting, use language such as “What’s the best number to reach you at?” to obtain the homeowner’s actual phone number.
5. If I have issues connecting with the homeowner’s temporary number, can Angi provide me with the homeowner’s real phone number?
No, we cannot provide you with the homeowner’s real phone number - once we have assured privacy to the homeowner, we can’t violate that privacy by sharing their phone number.
If you’re not able to connect over the phone, try sending the homeowner a message through the site or app.
6. If I use a lead management software, which phone number flows there?
If you use a lead management software, you will see each homeowner's temporary phone number populate there. As long as you connect all phone numbers you use to contact homeowners, your leadfeed setup should not be impacted.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).