To help enhance the privacy and security of homeowners on Angi, we are introducing temporary phone numbers. When you receive a lead, the homeowner’s actual phone number will be replaced with a temporary phone number - you’ll use this to seamlessly connect with the potential customer.
This enhanced privacy allows homeowners to connect with a pro before providing their personal details, putting them in control of their contact information and building trust on your behalf. When you call, homeowners will see your real phone number, so they can easily call you back directly. With this improved process to connect, we expect you to see an increase in the volume of high intent homeowners.
Tips to connect:
1. Brand your caller ID so homeowners know you’re calling.
When using a cell phone, you can go directly to your mobile carrier and set your caller ID to your preferred name - ideally, this is the same company name you have listed on Angi.
2. Contact the homeowner via the method they prefer.
Once connected, simply confirm the best way to stay in touch.
“What’s the most convenient number for us to reach you in the future?”
3. Respond quickly.
The majority of closed leads are won by the first pro to contact the homeowner.
Frequently asked questions:
How long do the temporary numbers last?
The temporary number will expire 28 days after you receive the lead - this creates a more up-to-date experience, while respecting homeowner privacy.
Our internal data shows that 80% of leads are actioned as won or lost within the first 18 days of receiving a lead.
Pros can share their phone numbers to stay in touch after the 28 day period.
Can I send a text message to the temporary phone number?
No, temporary phone numbers cannot receive text messages.
Instead, we encourage you send a message to the homeowner via Angi, as that will send an in-app message, text, and email to the homeowner.
What if I don't see the 'temporary phone' label or tooltip in the app?
If you aren't seeing these details, you will need to update to the latest version of the Angi Ads Pro app.
Will my leads that currently display a homeowner’s real phone number be updated to a temporary number?
No, this change only impacts new leads. Your old leads will continue to display the homeowner’s actual phone number.
If I receive more than one lead from the same homeowner, will the same temporary number be used for each lead?
Each lead you receive will have a different temporary number.
Will Angi block homeowners or pros from sharing their real phone numbers to connect outside the Angi platform?
No, you are free to ask the homeowner for their real phone number.
After connecting, use language such as “What’s the best number to reach you at?” to obtain the homeowner’s actual phone number.
If I have issues connecting with the homeowner’s temporary number, can Angi provide me with the homeowner’s real phone number?
No, we cannot provide you with the homeowner’s real phone number - once we have assured privacy to the homeowner, we can’t violate that privacy by sharing their phone number.
If you’re not able to connect over the phone, try sending the homeowner a message through the site or app.
Get help:
If you're experiencing any issues, chat online with our support team.
Support hours: Monday - Friday 8AM to 9PM and Saturday 9AM to 6PM ET.