One of the most effective customer service tactics is responding to your consumer reviews. This shows consumers that you value their feedback and that you care about the reputation of your company.
Responding to reviews in the Angi for Pros app:
Sign in to the Angi for Pros app.
Tap on the Reviews tab at the bottom of the screen.
Tap See reviews.
Select the review to which you would like to respond.
Tap Add a Comment at the bottom of the review details.
Enter your review comment in the free text field provided. Tap Save to submit.
If you notice that your comment is in a pending status, it just needs to be reviewed by a member of our team. Once reviewed, the response will be posted.
Responding to reviews in a web browser:
Sign in to your business account.
At the top of the page, hover over the Reviews tab and click on All reviews.
Scroll to the review on which you would like to post a response. Click the Comment on this review link under the project details.
Enter your comments in the free text field provided, and then click the Add Your Comments button to submit.
If you notice that your comment is in a pending status, it just needs to be reviewed by a member of our team. Once reviewed, the response will be posted.
How to handle a negative review:
Negative reviews from consumers can be difficult to read, but Angi recognizes that there are two sides to every story. That's why we always encourage you to respond to your reviews.
Responding to reviews empowers you to weigh in on the feedback you receive. You can thank customers for positive comments, include your perspective of an interaction, or offer to correct a mistake.
In most situations, editing or removing negative reviews is the responsibility of the consumers who post them. If you receive a negative review due to a miscommunication or an error on your part, we recommend that you respond to the consumer and see what you can do to fix the situation. Once a consumer's experience transforms from negative to positive, ask them to revise their review in order to reflect that.
If you believe that you received a negative review due to an error on Angi's part, start a new chat during business hours or call our support team.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).