If you've noticed a drop in leads, it's usually due to one or more of the following. Here's what to check:
You don’t have recent reviews. Having 3 or more reviews makes you 3x more likely to be selected by a homeowner. Request reviews after every completed job, follow up with reminders to homeowners who have not submitted a review, and import your Google reviews to show off your recent feedback.
Your tasks or service location are too narrow. The tasks and ZIP codes on your account determine which leads you're eligible to receive. If either is too limited, you could be missing requests that would otherwise match your business. Review and expand your task and service location settings to reach more homeowners.
Your leads are paused, or you've hit your monthly budget. If your leads are turned off, you won't receive new ones until they're turned back on. If leads are on, they stop coming once you've used your monthly budget, and pick back up at your next billing cycle. Check your lead status and budget in the app, and raise your budget if you're maxing it out early each month.
You have business hours turned on. If you have opted to only receive leads during your set business hours, then you may be missing out on leads that homeowners submit around the clock. To turn off this feature in the Angi for Pros app:
Tap the Account icon in the top right corner.
In Leads settings, tap on Leads are:
Under Additional settings, toggle the Only receive leads during business hours option to Off (grey)
If you are receiving leads but having trouble closing them, you could be responding too slowly. The first pro to contact a homeowner is most likely to win the job. Call new leads within 15 minutes, and no later than an hour after receiving them. If the homeowner doesn’t answer, follow up by text and email too. Turning on push and text notifications and setting up automated responses helps you respond fast even when you're busy on a job.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 8 AM - 8 PM EST).