Frequently asked questions:

See below for common questions and answers regarding reviews on Angi.

Angi makes it easy to request reviews from current and past customers. You can request a review any time from the Angi Leads Pro app or Angi for Pros site.

You should ask homeowners for reviews early and often. Request them directly from your Angi Leads account or use your personal review link on social media, in emails, or on your invoices.

Many reviews are verified through an automated process. We also have a Customer Care team that follows up with homeowners to verify reviews in certain circumstances.

When a homeowner hires you through Angi, we invite the homeowner to review your company on your behalf.

Your personal review link sends homeowners directly to a page where they can review your business. Make your personal review link easy to access by adding it to your company’s invoices, emails, business cards and social media profiles. Then, encourage homeowners to leave a review!

Yes, you can respond to reviews on your Angi Leads profile. Responding positively and constructively reinforces your commitment to good customer service and shows customers that you take their feedback seriously.

If you receive a negative review, make sure to keep your response positive and professional. Apologize if it’s needed and offer to work with the homeowner toward a resolution if possible. This keeps your business looking helpful, professional and responsive.

Yes, a team can help investigate certain reviews to ensure it meets review requirements.

If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).