At Angi, safety is a top priority. Across industries, there has been an uptick in reports of scams and phishing. Learn how you can protect your business in the digital age and how we’re working to deliver quality leads.
How to protect your business
It’s important to know the red flags to look for in a lead:
The consumer is asking you for your personal payment information
The consumer is requesting that you wire money on their behalf
The consumer is asking you to speak with other companies on their behalf
The consumer is offering to overpay for a job upfront
The consumer does not own or occupy the house or building where work is requested
The consumer’s name and email address do not match.
We also recommend setting expectations with a consumer before starting a job, including how they will provide payment, the scope of the job, the location of the job site, and the consumer’s direct contact information so that you can easily communicate.
When in doubt, trust your intuition. If a lead seems suspicious or makes you feel uneasy, please report it to us ASAP and do not engage with the consumer any further. Even if the lead turns out to be legitimate, it’s better to have us investigate in case you feel uncomfortable.
How Angi is helping:
The quality of your leads is extremely important to us. We have several spam and bot filtering measures in place to identify and prevent spam leads from reaching our network of pros.
However, if you receive a lead that you believe to be spam, please reach out to your Account Manager or start a live chat during business hours. Provide the name of the lead as well as the reason for concern so that we can report the lead in question to our Member Care team for investigation. If deemed spam after investigating, we can disable the homeowner’s membership and prevent that lead from contacting you again. You can also rate each lead to help us identify quality issues.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).