Changing the pet's owner can only be done through our support team. Below is a step-by-step guide explaining how to request the transfer of a pet to a new owner.
1. Verify the Pet’s Registration 📋
2. Request from the Former Owner (if the pet is registered under your profile) ✉️
Log into your Animal ID account. 🔑
Send a message to our support team via chat or email support@animal-id.net
In your message, include:
The microchip number or pet ID.
The email address of the new owner (email must be registered in our database).
Submit your request. Our support team will verify the details and respond regarding the transfer of the pet to the new owner's profile. 😊
3. Request from the New Owner (if the pet is registered under previous owner) 📩
Log into your Animal ID account. 🔑
Send a request to our support team via chat or email support@animal-id.net
In your request, include:
The microchip number or pet ID.
Attach a document that proves your ownership (e.g., a scanned copy of all pages of the pet’s veterinary passport, a purchase agreement, etc.).
Submit your request. Our support team will review the information and inform you if the pet can be transferred to your profile or if additional documents are needed. 😊