Answer
After you submit a user update in the Admin Portal, you must review both the Successful Submissions and Failed Submissions results tables before leaving the page. A row in Successful Submissions only means the request was processed. It does not always mean the update was actually applied.
Always look for an errorType value in the returned rows. If an errorType appears, that user’s update failed, even if the row appears in Successful Submissions.
Use this process after:
in-line edits
Bulk Update Users
Bulk Update Division IDs
Also use it when users report access, workflow, or hierarchy issues after an update.
Steps
Open ANVL Insights.
Select Welcome, [Your Name].
Select Admin Portal.
Open User Management.
Submit your user update.
Wait for processing to complete.
Scroll down to the results section.
Review both:
Successful Submissions
Failed Submissions
Check every returned row before navigating away from the page.
Look specifically for any errorType value.
Successful Submissions
One row is returned per user.
This means the request was processed.
It does not guarantee the update was applied.
If the row includes an errorType, the update failed for that user.
Failed Submissions
These rows did not update successfully.
Common causes include:
invalid data format
incorrect field values
missing required fields
relationship or hierarchy conflicts
Common failure: Supervisor and Group mismatch
A common rule that causes failures is:
a Supervisor must belong to all Groups that their direct report belongs to
This failure usually happens when:
a user is moved to a different Group
the user already has a Supervisor
that Supervisor is not assigned to the new Group
When that happens:
the update fails for that user
an error appears in the results table
How to resolve supervisor-related failures
Option 1: Correct the Supervisor’s Group membership
Review the Supervisor’s assigned Groups.
Confirm the Supervisor belongs to every Group assigned to the user.
Re-submit the update.
This is usually the best option for bulk updates.
Option 2: Clear and reassign the Supervisor
Remove the current Supervisor assignment.
Save and confirm the user update succeeds.
Verify the intended Supervisor belongs to all required Groups.
Reassign the Supervisor.
This is usually easier for one-off fixes.
When to use ANVL Insights instead
If you are fixing a single user, it may be easier to make the change in ANVL Insights from the Users tab instead of re-running a bulk update.
What to do before leaving the page
Confirm there are no unresolved rows with an errorType.
Correct and re-submit failed updates as needed.
Refresh and verify the final user state if the update affects access, supervisors, or Groups.
Important notes
Do not assume an update worked just because it appeared in Successful Submissions.
Always review both result tables.
Hierarchy and Group relationship issues are a common reason updates fail.
Misreading the results can leave users with the wrong access, wrong supervisor, or broken visibility.